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person:"Hammerschmidt, Maik"
~source:"econis"
~subject:"Services marketing"
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Services marketing
Dienstleistungsqualität
15
Service quality
15
Customer satisfaction
9
Kundenzufriedenheit
9
Beziehungsmarketing
7
Deutschland
7
Germany
7
Relationship marketing
7
E-commerce
5
Electronic Banking
5
Electronic Commerce
5
Electronic banking
5
Theorie
5
Theory
5
Consumer behaviour
3
Konsumentenverhalten
3
Measurement
3
Messung
3
Beschwerdemanagement
2
Complaint management
2
Dienstleistungsmarketing
2
Dienstleistungssektor
2
Distribution channel
2
Estimation
2
Financial services
2
Finanzdienstleistung
2
Online retailing
2
Online-Handel
2
Quality management
2
Qualitätsmanagement
2
Schätzung
2
Service industry
2
Vertriebsweg
2
Causality analysis
1
Customer service
1
Customer value
1
Data envelopment analysis
1
Data-Envelopment-Analyse
1
Dienstleistung
1
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Graue Literatur
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English
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Hammerschmidt, Maik
Baron, Steve
4
Bruhn, Manfred
4
Bauer, Hans H.
3
Dev, Chekitan S.
3
Gouthier, Matthias
3
Grönroos, Christian
3
Gu, Yiquan
3
Huang, Ming-Hui
3
Kumar, Raj
3
Oyewole, Philemon
3
Panwar, Upendra Singh
3
Prentice, Catherine
3
Rasch, Alexander
3
Ray, Nilanjan
3
Roy, Sanjit
3
Stenglin, Ariane von
3
Wenzel, Tobias
3
Wieseke, Jan
3
Benkenstein, Martin
2
Carrubbo, Luca
2
Chan, Anthony
2
Curtius, Bernd
2
Di Nauta, Primiano
2
Ghazisaeedi, Mehdi
2
Guo, Liang
2
Gursoy, Dogan
2
Halvorson, Wade
2
Heerden, Gené van
2
Hogreve, Jens
2
Iacobucci, Dawn
2
Jaakkola, Elina
2
Khan, Kalim
2
Kindström, Daniel
2
Kowalkowski, Christian
2
Liu, Matthew Tingchi
2
Martin, Charles L.
2
McColl-Kennedy, Janet R.
2
Mikolon, Sven
2
Moretta Tartaglione, Andrea
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
2
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ECONIS (ZBW)
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1
New insights in the quality satisfaction link : identifying asymmetric and dynamic effects
Bauer, Hans H.
;
Falk, Thomas
;
Hammerschmidt, Maik
; …
-
2008
Persistent link: https://www.econbiz.de/10003755159
Saved in:
2
Patientenbindung durch Kommunikation : Impulse für das Pharmamarketing
Bauer, Hans H.
;
Hahn, Olaf
;
Hammerschmidt, Maik
-
2006
Persistent link: https://www.econbiz.de/10003381641
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