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person:"Iwaarden, Jos D. van"
~person:"Casadesús, Martí"
~person:"Töpfer, Armin"
~subject:"Balanced scorecard"
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Balanced scorecard
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Iwaarden, Jos D. van
Casadesús, Martí
Töpfer, Armin
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
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ECONIS (ZBW)
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Call Center-Strategien als interaktives Service Center-Management
Töpfer, Armin
;
Greff, Günter
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 789-818)
.
2008
Persistent link: https://www.econbiz.de/10003708711
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Qualitätsmanagement-Konzepte und Balanced Score Card (BSC) zur Steuerung und Optimierung der Kundenorientierung
Töpfer, Armin
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 925-947)
.
2008
Persistent link: https://www.econbiz.de/10003708777
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