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person:"Johnston, Robert"
~person:"Aflaki, Sam"
~subject:"Customer satisfaction"
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Search: subject_exact:"Service-Management"
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Customer satisfaction
Dienstleistungsmanagement
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Service management
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Johnston, Robert
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Faculty & research / Insead : working paper series
1
Managing service quality : MSQ ; an international journal
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ECONIS (ZBW)
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Managing satisfaction in relationships over time
Aflaki, Sam
;
Popescu, Ioana
-
2010
Persistent link: https://www.econbiz.de/10008807683
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The customer experience : a road-map for improvement
Johnston, Robert
;
Kong, Xiangyu
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10008989023
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