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person:"Kenett, Ron"
~person:"Hagstotz, Werner"
~subject:"Befragung"
~type:"article"
~type_genre:"Book section"
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Befragung
Interview
6
Customer satisfaction
4
Kundenzufriedenheit
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Kenett, Ron
Hagstotz, Werner
Bosch, Jessica van den
5
Hiebl, Martin R. W.
4
Pepels, Werner
4
Salini, Silvia
4
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Modern analysis of customer surveys : with applications using R
4
Organisation und praktische Anwendung
1
Verfahren, Datenauswertung, Ergebnisdarstellung
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ECONIS (ZBW)
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1
The ABC annual customer satisfaction survey
Kenett, Ron
;
Salini, Silvia
- In:
Modern analysis of customer surveys : with applications …
,
(pp. 19-36)
.
2012
Persistent link: https://www.econbiz.de/10009501807
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2
Standards and classical techniques in data analysis of customer satisfaction surveys
Salini, Silvia
;
Kenett, Ron
- In:
Modern analysis of customer surveys : with applications …
,
(pp. 3-18)
.
2012
Persistent link: https://www.econbiz.de/10009501808
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3
Quality standards and control charts applied to customer surveys
Kenett, Ron
;
Deldossi, Laura
;
Zappa, Diego
- In:
Modern analysis of customer surveys : with applications …
,
(pp. 413-438)
.
2012
Persistent link: https://www.econbiz.de/10009502492
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4
Bayesian networks applied to customer surveys
Kenett, Ron
;
Perruca, Giovanni
;
Salini, Silvia
- In:
Modern analysis of customer surveys : with applications …
,
(pp. 193-215)
.
2012
Persistent link: https://www.econbiz.de/10009502533
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5
Car Clinic
Hagstotz, Werner
;
Schmitt-Hagstotz, Karin
-
2008
Persistent link: https://www.econbiz.de/10003767508
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6
Omnibus- und Mehrthemenbefragung
Hagstotz, Werner
;
Schmitt-Hagstotz, Karin
-
2008
Persistent link: https://www.econbiz.de/10003735174
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