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person:"Murrmann, Suzanne K."
~isPartOf:"International journal of hospitality management"
~person:"Choi, Hyung-Min"
~person:"Hancer, Murat"
~person:"Lee, Gyehee"
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Tourism employees
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Murrmann, Suzanne K.
Choi, Hyung-Min
Hancer, Murat
Lee, Gyehee
Karatepe, Osman M.
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International journal of hospitality management
International journal of contemporary hospitality management
3
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2
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1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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ECONIS (ZBW)
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1
Reducing hotel employee turnover intention by promoting pride in job and meaning of work : A cross-cultural perspective
Le, Linh Ha
;
Hancer, Murat
;
Chaulagain, Suja
;
Pham Phuong
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014282501
Saved in:
2
How to fuel employees' prosocial behavior in the hotel service encounter
Kang, Hee Jung
;
Kim, Woo Gon
;
Choi, Hyung-Min
;
Li, Yuan
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012146203
Saved in:
3
Understanding hotel frontline employees' emotional intelligence, emotional labor, job stress, coping strategies and burnout
Choi, Hyung-Min
;
Mohammad, Abuelkassem A. A.
;
Kim, Woo Gon
- In:
International journal of hospitality management
82
(
2019
),
pp. 199-208
Persistent link: https://www.econbiz.de/10012121689
Saved in:
4
Testing the stressor-strain-outcome model of customer-related social stressors in predicting emotional exhaustion, customer orientation and service recovery performance
Choi, Chang Hwan
;
Kim, Taegoo
;
Lee, Gyehee
;
Lee, Seung-kon
- In:
International journal of hospitality management
36
(
2014
),
pp. 272-285
Persistent link: https://www.econbiz.de/10010239278
Saved in:
5
When we are onstage, we smile : the effects of emotional labor on employee work outcomes
Chu, Kay H.
;
Baker, Melissa A.
;
Murrmann, Suzanne K.
- In:
International journal of hospitality management
31
(
2012
)
3
,
pp. 906-915
Persistent link: https://www.econbiz.de/10009544279
Saved in:
6
The managed heart : the structural analysis of the stressor-strain relationship and customer orientation among emotional labor workers in Korean hotels
Lee, Gyehee
;
Kim, Taegoo
;
Shin, Seok Ho
;
Oh, Ick Keun
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1067-1082
Persistent link: https://www.econbiz.de/10009566949
Saved in:
7
Moderating effects of gender and organizational level between role stress and job satisfaction among hotel employees
Kim, Peter Beomcheol
;
Murrmann, Suzanne K.
;
Lee, Gyumin
- In:
International journal of hospitality management
28
(
2009
)
4
,
pp. 612-619
Persistent link: https://www.econbiz.de/10003875875
Saved in:
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