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person:"Ro, Heejung"
~isPartOf:"International journal of hospitality management"
~person:"Birtch, Thomas A."
~subject:"Dienstleistungsqualität"
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Ro, Heejung
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International journal of hospitality management
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Customer opportunistic complaints management : a critical incident approach
Ro, Heejung
;
Wong, June
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 419-427
Persistent link: https://www.econbiz.de/10009503300
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