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person:"Ruyter, Ko de"
~person:"Bowen, David E."
~person:"Pepels, Werner"
~type_genre:"Aufsatz im Buch"
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Customer service
8
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Ruyter, Ko de
Bowen, David E.
Pepels, Werner
Thomas, Oliver
9
Stauss, Bernd
8
Fellmann, Michael
7
Schlicker, Michael
6
Walter, Philipp
5
Coenen, Christian
4
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4
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Emmrich, Andreas
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Emons, Winand
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Grundlagen des After Sales Marketing
4
Instrumente zur Gestaltung von After Sales Services
2
Managing innovation and change
1
The Routledge companion to strategic human resource management
1
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ECONIS (ZBW)
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1
Kommunikationsinstrumente für After Sales Services
Pepels, Werner
-
2014
Persistent link: https://www.econbiz.de/10010457850
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2
Die Preispolitik im After Sales Service
Pepels, Werner
-
2014
Persistent link: https://www.econbiz.de/10010457852
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3
Qualitätscontrolling bei Kundendiensten
Pepels, Werner
-
2014
Persistent link: https://www.econbiz.de/10010457858
Saved in:
4
Die Merkmale von Kundendiensten
Pepels, Werner
-
2014
Persistent link: https://www.econbiz.de/10010457862
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5
Die Bedeutung von Dienstleistungen
Pepels, Werner
-
2014
Persistent link: https://www.econbiz.de/10010457863
Saved in:
6
Zunehmende Bedeutung von Nachkaufphase und Kundenwert
Pepels, Werner
-
2014
Persistent link: https://www.econbiz.de/10010457864
Saved in:
7
Linking human resource management and customer outcomes
Bowen, David E.
;
Pugh, S. Douglas
- In:
The Routledge companion to strategic human resource …
,
(pp. 502-518)
.
2009
Persistent link: https://www.econbiz.de/10003782904
Saved in:
8
The empowerment of service workers: what, why, how, and when
Bowen, David E.
;
Lawler, Edward F.
- In:
Managing innovation and change
,
(pp. 155-169)
.
2006
Persistent link: https://www.econbiz.de/10003385572
Saved in:
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