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person:"Ruyter, Ko de"
~person:"Cheng, Bao"
~subject:"Arbeitsleistung"
~type:"article"
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Arbeitsleistung
Customer service
8
Kundenservice
8
Beziehungsmarketing
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Relationship marketing
4
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3
Dienstleistungsqualität
3
Service quality
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Ruyter, Ko de
Cheng, Bao
Dong, Huijuan
2
Dong, Yanan
2
Jiang, Jing
2
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International journal of hospitality management
1
Journal of service research : JSR
1
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ECONIS (ZBW)
2
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Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
2
Fields of gold : perceived efficacy in virtual teams of field service employees
Schepers, Jeroen
;
Jong, Ad de
;
Ruyter, Ko de
;
Wetzels, …
- In:
Journal of service research : JSR
14
(
2011
)
3
,
pp. 372-389
Persistent link: https://www.econbiz.de/10009383332
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