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person:"Ruyter, Ko de"
~person:"Helmke, Stefan"
~person:"Söderlund, Magnus"
~subject:"Work behaviour"
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Ruyter, Ko de
Helmke, Stefan
Söderlund, Magnus
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Journal of marketing
1
Managing service quality : MSQ ; an international journal
1
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ECONIS (ZBW)
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1
Positive social behaviors and suggestive selling in the same service encounter
Söderlund, Magnus
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
4
,
pp. 305-320
Persistent link: https://www.econbiz.de/10009769856
Saved in:
2
Principles and principals : do customer stewardship and agency control compete or complement when shaping frontline employee behavior?
Scheper, Jeroen
;
Falk, Tomas
;
Ruyter, Ko de
;
Jong, Ad de
; …
- In:
Journal of marketing
76
(
2012
)
6
,
pp. 1-20
Persistent link: https://www.econbiz.de/10009670272
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