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person:"Svensson, Göran"
~person:"Freiling, Jörg"
~person:"Ganz, Walter"
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Search: subject_exact:"Service-Management"
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Service management
15
Dienstleistungsmanagement
14
Service quality
5
Dienstleistungsqualität
4
Services
4
Theorie
4
Theory
4
Betriebliche Wertschöpfung
3
Dienstleistung
3
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3
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3
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3
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2
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Airline
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Complex systems
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Language
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German
9
English
6
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Svensson, Göran
Freiling, Jörg
Ganz, Walter
Bruhn, Manfred
59
Hadwich, Karsten
29
Corsten, Hans
19
Haller, Sabine
13
Stauss, Bernd
13
Roth, Stefan
12
Fließ, Sabine
11
Woratschek, Herbert
11
Burr, Wolfgang
10
Hänssler, Karl Heinz
10
Gebauer, Heiko
9
Gössinger, Ralf
9
Jääskeläinen, Aki
9
Kenesei, Zsófia
9
Laihonen, Harri
9
Pepels, Werner
9
Edvardsson, Bo
8
Gardini, Marco A.
8
Marciniak, Róbert
8
Spath, Dieter
8
Grönroos, Christian
7
Johnston, Robert
7
Angelis, Jannis
6
Cater-Steel, Aileen
6
Fitzsimmons, James A.
6
Kolos, Krisztina
6
Parry, Glenn
6
Spohrer, James C.
6
Chase, Richard B.
5
Clark, Graham
5
Fisk, Raymond P.
5
Fitzsimmons, Mona J.
5
Gustafsson, Anders
5
Harvey, Jean
5
Jaakkola, Elina
5
Jacob, Frank
5
Kowalkowski, Christian
5
Lingnau, Volker
5
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International journal of quality and service sciences
2
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Forschungs- und Technologiemanagement : Potenziale nutzen - Zukunft gestalten
1
Innovatives Dienstleistungsmarketing in Theorie und Praxis
1
International Journal of Quality and Service Sciences
1
Kundenintegration : Forum Dienstleistungsmanagement
1
Neue Herausforderungen an das Dienstleistungsmarketing
1
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
1
Perspectives on headquarters-subsidiary relationships in the contemporary MNC
1
The journal of services marketing
1
Vom Produkt- zum Lösungsanbieter : erfolgreiche Konzepte und Praxisbeispiele der Entwicklungsschrittfolge
1
Zeitschrift für Management : ZfM
1
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ECONIS (ZBW)
14
Other ZBW resources
1
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1
Regional management in multinational service operations : do services drive regional management structures?
Freiling, Jörg
;
Kähäri, Perttu
;
Piekkari, Rebecca
; …
- In:
Perspectives on headquarters-subsidiary relationships …
,
(pp. 27-57)
.
2016
Persistent link: https://www.econbiz.de/10011538537
Saved in:
2
Perceived justice in South African airline and hospital industries : measurement model
DeMeyer, Christine F.
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10009768462
Saved in:
3
Teleological approaches from complexity sciences in services : framework, illustration and proposition
Svensson, Göran
;
Padin, Carmen
- In:
International journal of quality and service sciences
4
(
2012
)
3
,
pp. 224-237
Persistent link: https://www.econbiz.de/10009655258
Saved in:
4
Dienstleistungstrends : ein Ausblick
Spath, Dieter
;
Ganz, Walter
;
Tombeil, Anne-Sophie
- In:
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
,
(pp. 157-164)
.
2011
Persistent link: https://www.econbiz.de/10008908802
Saved in:
5
Service quality and turnover intentions as perceived by employees : antecedents and consequences
Slåtten, Terje
;
Svensson, Göran
;
Sværi, Sander
- In:
Personnel review : a professional journal reporting new …
40
(
2011
)
2
,
pp. 205-221
Persistent link: https://www.econbiz.de/10008991848
Saved in:
6
A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)
Svari, Sander
;
Slåtten, Terje
;
Svensson, Göran
; …
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 323-335
Persistent link: https://www.econbiz.de/10009272255
Saved in:
7
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
Spath, Dieter
(
ed.
);
Ganz, Walter
(
contributor
)
-
2011
Persistent link: https://www.econbiz.de/10008907919
Saved in:
8
Zukunftsräume für Dienstleistungen
Spath, Dieter
;
Ganz, Walter
;
Tombeil, Anne-Sophie
- In:
Vom Produkt- zum Lösungsanbieter : erfolgreiche …
,
(pp. 13-24)
.
2010
Persistent link: https://www.econbiz.de/10008903688
Saved in:
9
Der Kunde als Emergenztreiber : strategisches und operatives Management von Kundenintegration durch Ausübung von Unternehmerfunktionen
Estevão, Maria-José
;
Freiling, Jörg
- In:
Kundenintegration : Forum Dienstleistungsmanagement
,
(pp. 177-192)
.
2009
Persistent link: https://www.econbiz.de/10003808621
Saved in:
10
Strategieproliferation durch Kundenintegration? : eine Entrepreneurship-theoretische Betrachtung des Strategieprozesses
Freiling, Jörg
;
Estevão, Maria-José
- In:
Zeitschrift für Management : ZfM
4
(
2009
)
3
,
pp. 235-256
Persistent link: https://www.econbiz.de/10003908137
Saved in:
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