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person:"Weinkopf, Claudia"
~person:"Noronha, Ernesto"
~subject:"Call centre"
~subject:"Customer service"
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17
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Weinkopf, Claudia
Noronha, Ernesto
Doellgast, Virginia
16
Connell, Julia
14
Burgess, John
12
D'Cruz, Premilla
12
Russell, Bob
12
Taylor, Phil
12
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11
Holtgrewe, Ursula
10
Jouini, Oualid
10
L'Ecuyer, Pierre
10
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8
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8
Koole, Ger M.
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8
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8
Sutter, Matthias
8
Akşin, Zeynep
7
Grip, Andries de
7
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7
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7
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7
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7
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6
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6
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6
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6
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6
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6
Shen, Haipeng
6
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6
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6
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5
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New technology, work and employment
2
The international journal of human resource management
2
Arbeit und Technik : Schriftenreihe des Instituts Arbeit und Technik im Wissenschaftszentrum Nordrhein-Westfalen
1
Arbeiten für wenig Geld : Niedriglohnbeschäftigung in Deutschland
1
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
1
Developments in the call centre industry : analysis, changes, and challenges
1
Economic and industrial democracy : EID ; an international journal
1
Employee relations
1
European journal of industrial relations
1
Global business review
1
Handbook of research on knowledge-intensive organizations
1
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1
International labour review
1
The next available operator : managing human resources in Indian business process outsourcing industry
1
Work and life in the global economy : a gendered analysis of service work
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1
Customer cyberbullying : the experiences of India's international-facing call centre agents
D'Cruz, Premilla
;
Noronha, Ernesto
- In:
Boundary spanning elements and the marketing function …
,
(pp. 9-32)
.
2015
Persistent link: https://www.econbiz.de/10010506341
Saved in:
2
"From boom to where?" : the impact of crisis on work and employment in Indian BPO
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
New technology, work and employment
29
(
2014
)
2
,
pp. 105-123
Persistent link: https://www.econbiz.de/10011291128
Saved in:
3
The experience of work in India's domestic call centre industry
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
The international journal of human resource management
24
(
2013
)
2
,
pp. 436-452
Persistent link: https://www.econbiz.de/10009688495
Saved in:
4
Cornered by conning : agents' experiences of closure of a call centre in India
D'Cruz, Premilla
;
Noronha, Ernesto
- In:
The international journal of human resource management
23
(
2012
)
5
,
pp. 1019-1039
Persistent link: https://www.econbiz.de/10009510242
Saved in:
5
High commitment management practices re-examined : the case of Indian call centres
D’Cruz, Premilla
;
Noronha, Ernesto
- In:
Economic and industrial democracy : EID ; an …
33
(
2012
)
2
,
pp. 185-205
Persistent link: https://www.econbiz.de/10009620382
Saved in:
6
The limits to workplace friendship : managerialist HRM and bystander behaviour in the context of workplace bullying
D'Cruz, Premilla
;
Noronha, Ernesto
- In:
Employee relations
33
(
2011
)
3
,
pp. 269-288
Persistent link: https://www.econbiz.de/10009238190
Saved in:
7
Domestic labour : the experience of work in India's other call centre industry
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
Work and life in the global economy : a gendered …
,
(pp. 99-123)
.
2010
Persistent link: https://www.econbiz.de/10003938371
Saved in:
8
Redefining professional : the case of India's call centre agents
D'Cruz, Premilla
;
Noronha, Ernesto
- In:
Handbook of research on knowledge-intensive organizations
,
(pp. 529-551)
.
2009
Persistent link: https://www.econbiz.de/10003964334
Saved in:
9
Pay and working conditions in finance and utility call centres in Denmark and Germany
Sørensen, Ole Henning
;
Weinkopf, Claudia
- In:
European journal of industrial relations
15
(
2009
)
4
,
pp. 395-416
Persistent link: https://www.econbiz.de/10003916043
Saved in:
10
Union formation in Indian call centres
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
The next available operator : managing human resources …
,
(pp. 145-181)
.
2009
Persistent link: https://www.econbiz.de/10003923614
Saved in:
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