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person:"Whalley, Jason"
~isPartOf:"International journal of services and operations management"
~person:"Gerpott, Torsten J."
~person:"Kretschmer, Tobias"
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Call centre
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Customer satisfaction
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Customer service
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Kundenzufriedenheit
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Mobile communications
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International journal of services and operations management
Telecommunications policy : the international journal of digital economy, data sciences and new media
18
ESMT Working Paper
3
DRUID working paper
2
Edward Elgar E-Book Archive
2
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
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Zeitschrift für Management : ZfM
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Business & information systems engineering : BISE ; the international journal of Wirtschaftsinformatik
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Development Informatics Working Paper
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Die Betriebswirtschaft : DBW
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Discussion paper
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ESMT working paper
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Electronic markets : EM ; the international journal of electronic commerce and business media
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Governance of communication networks : connecting societies and markets with IT ; with 55 tables
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Industry and innovation
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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International journal of e-business research : an official publication of the Information Resources Management Association
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International journal of industrial organization
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International journal of services technology and management
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Journal of business economics : JBE
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Medienwirtschaft : MW ; Perspektiven der digitalen Transformation
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Mobile Kommunikation : Wertschöpfung, Technologien, neue Dienste
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Mobile commerce : Grundlagen, Geschäftsmodelle, Erfolgsfaktoren
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Münchener Wirtschaftswissenschaftliche Beiträge : BWL ; discussion paper
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Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
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Schmalenbach business review : sbr
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Schriftenreihe Mobiles Breitband & digitale Öffentlichkeiten : [Schriftenreihe des Instituts für Informations-, Telekommunikations- und Medienrecht (ITM) der Westfälischen Wilhelms-Universität Münster und des Instituts für Kultur- und Medienmanagement (IKM) der Freien Universität Berlin]
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Technological forecasting & social change : an international journal
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Telecommunication markets : drivers and impediments
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Wirtschaftsinformatik : WI ; Organ der Fachbereichs Wirtschaftsinformatik der Gesellschaft für Informatik e.V. und der Wissenschaftlichen Kommission Wirtschaftsinformatik im Verband der Hochschullehrer für Betriebswirtschaft e.V.
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Customer satisfaction with call centre care : an explanatory empirical study of service encounters in Germany
Gerpott, Torsten J.
- In:
International journal of services and operations management
13
(
2012
)
4
,
pp. 525-553
Persistent link: https://www.econbiz.de/10009670773
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