Qureshi, Muhammad Imran; Khan, Muhammad Aamir; Zaman, Khalid - In: International Review of Management and Marketing 2 (2012) 2, pp. 99-105
The objective of the study is to examine the determinants of expected service quality in conventional and Islamic banking in Pakistan. A convenient sample of eight hundred customers from eighty branches of five conventional and five Islamic Banks in Khyber Pakhtoonkhawa (KPK) province of...