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subject:"Asia"
~source:"olc"
~subject:"Bank"
~subject:"Beziehungsmarketing"
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Asia
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Beziehungsmarketing
Malaysia
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Abdullateef, Aliyu Olayemi
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Davoud Nikbin
1
Hasliza Abdul Halim
1
Ishak Ismail
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Malliga Marimuthu
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Mokhtar, Sany Sanuri Mohd
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Service business
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International journal of electronic customer relationship management : IJECRM
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OLC EcoSci
ECONIS (ZBW)
831
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The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin
;
Ishak Ismail
;
Malliga Marimuthu
- In:
Service business
7
(
2013
)
3
,
pp. 419-435
Persistent link: https://www.econbiz.de/10010159913
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2
Linkages between CRM technologies, knowledge applications and first call resolution in inbound call centres
Abdullateef, Aliyu Olayemi
;
Mokhtar, Sany Sanuri Mohd
; …
- In:
International journal of electronic customer …
7
(
2013
)
1
,
pp. 68-86
Persistent link: https://www.econbiz.de/10010184748
Saved in:
3
The effects of partnership quality on business process outsourcing success in Malaysia : key users perspective
Ooi Ee
;
Hasliza Abdul Halim
;
Thurasamy Ramayah
- In:
Service business
7
(
2013
)
2
,
pp. 227-253
Persistent link: https://www.econbiz.de/10010146463
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