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subject:"Bankmarketing"
~isPartOf:"Schriftenreihe innovatives Dienstleistungsmanagement"
~subject:"Customer recovery"
~subject:"churn management"
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Schriftenreihe innovatives Dienstleistungsmanagement
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Kundenabwanderung : Früherkennung, Prävention, Kundenrückgewinnung ; mit erfolgreichen Praxisbeispielen aus verschiedenen Branchen
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(Un)Fairnessbasierte Kundenabwanderung in Dienstleistungsbeziehungen : Erfolgsfaktoren und Strategien für das Churn-Management in der Telekommunikationsbranche
Nesper, Jens
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2014
Persistent link: https://www.econbiz.de/10010349498
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