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subject:"Beziehungsmarketing"
~isPartOf:"Journal of service management"
~subject:"United States"
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Search: subject_exact:"Dienstleistungsberufe"
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Beziehungsmarketing
United States
Dienstleistungsberufe
6
Service workers
6
Emotion
3
Arbeitsverhalten
2
Consumer behaviour
2
Dienstleistungssektor
2
Employee retention
2
Konsumentenverhalten
2
Mitarbeiterbindung
2
Relationship marketing
2
Service industry
2
Work behaviour
2
2007-2008
1
Academic-practitioner gap
1
Arbeitsgruppe
1
Arbeitskräfte
1
Coping strategy
1
Coping-Strategie
1
Creativity
1
Customer satisfaction
1
Customer service
1
Dienstleistung
1
Dienstleistungsmarketing
1
Employee vulnerability
1
Friseurhandwerk
1
Frontline service employees (FLEs)
1
Future workforce challenges
1
Gewalt
1
Hairdressing industry
1
Human Resource Management
1
Industry insights
1
Intelligence
1
Intelligenz
1
Israel
1
Kreativität
1
Kundenservice
1
Kundenzufriedenheit
1
Leistungsmotivation
1
Occupational qualification
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Anaza, Nwamaka A.
1
Birgelen, Marcel van
1
Delcourt, Cécile
1
Gremler, Dwayne D.
1
Riel, Allard C. R. van
1
Rutherford, Brian A.
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Journal of service management
The journal of services marketing
7
Services and employment : explaining the US-European gap
4
Managing service quality : MSQ ; an international journal
3
Psychology & marketing
3
Discussion paper series / IZA
2
European journal of marketing : EJM
2
International journal of hospitality management
2
Journal of service research : JSR
2
Journal of strategic marketing
2
NBER working paper series
2
Service business
2
Working paper / National Bureau of Economic Research, Inc.
2
Academy of Management journal : AMJ
1
Arbeit erforschen und gestalten : ein Querschnitt durch die Arbeitsforschung in der Sozialforschungsstelle Dortmund
1
Australasian marketing journal
1
CESifo working papers
1
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
1
Discussion paper
1
Discussion papers / Stanford Institute for Economic Policy Research
1
Emerging labor market institutions for the twenty-first century
1
Employee relations
1
Human resource management review
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Industrial relations : a journal of economy & society
1
Integrated marketing communication
1
International advances in economic research : IAER ; an official publication of the International Atlantic Economic Society
1
International journal of selection and assessment
1
International journal of services and operations management
1
International migration review : IMR
1
Journal for global business advancement : JGBA
1
Journal of business research : JBR
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of customer behaviour
1
Journal of labor economics
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
La revue de l'IRES
1
Marketing theory
1
Monthly labor review
1
NBER Working Paper
1
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ECONIS (ZBW)
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Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
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2
How organizational and employee-customer identification, and customer orientation affect job engagement
Anaza, Nwamaka A.
;
Rutherford, Brian A.
- In:
Journal of service management
23
(
2012
)
5
,
pp. 616-639
Persistent link: https://www.econbiz.de/10009666546
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