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subject:"Beziehungsmarketing"
~isPartOf:"Service business"
~subject:"Service workers"
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Search: subject_exact:"Dienstleistungsberufe"
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Beziehungsmarketing
Service workers
Dienstleistungsberufe
3
Beschwerdemanagement
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Complaint management
2
Relationship marketing
2
South Korea
2
Südkorea
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Arbeitsverhalten
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Burnout
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Customer satisfaction
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Dienstleistungsqualität
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Dienstleistungssektor
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Emotion
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Hospital
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Krankenhaus
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Kundenzufriedenheit
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Leistungsmotivation
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Service industry
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Service quality
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Service-Dominant Logic
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Social values
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Choi, Chang Hwan
1
Kim, Sang-Man
1
Kim, Taegoo
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Le Nguyen Hau
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Lee, Gyehee
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Oh, Jae-Young
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Paek, Soyon
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Pham Ngoc Thuy
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Service business
The journal of services marketing
12
Discussion paper series / IZA
7
Zukunftsfeld Dienstleistungsarbeit : Professionalisierung - Wertschätzung - Interaktion
7
Journal of service management
6
International journal of hospitality management
5
Journal of service research : JSR
5
Services and employment : explaining the US-European gap
5
Managing service quality : MSQ ; an international journal
4
NBER working paper series
4
Personnel psychology : a journal of applied research
4
Prospects for the professions in China
4
Psychology & marketing
4
The international journal of human resource management
4
Working paper / National Bureau of Economic Research, Inc.
4
CESifo working papers
3
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
3
European journal of marketing : EJM
3
Journal of business research : JBR
3
Journal of retailing and consumer services
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Knowledge workers in the information society
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NBER Working Paper
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SpringerLink / Bücher
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Work, employment & society : a journal of the British Sociological Association
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AMS-Report
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Academy of Management journal : AMJ
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Arbeitspapier
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Australasian marketing journal
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CESifo Working Paper Series
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CMR working papers
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Economie et statistique
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Forschung aus der Hans-Böckler-Stiftung
2
IZA Discussion Paper
2
International journal of selection and assessment
2
Journal of labor economics
2
Journal of service research
2
Journal of service theory and practice : JSTP
2
Journal of strategic marketing
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Kom / Kommission der Europäischen Gemeinschaften
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Routledge studies on civil society in Asia
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ECONIS (ZBW)
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Employee emotional response toward healthcare organization’s service recovery efforts and its influences on service recovery performance
Kim, Sang-Man
;
Oh, Jae-Young
- In:
Service business
6
(
2012
)
3
,
pp. 297-321
Persistent link: https://www.econbiz.de/10009613999
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2
Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance : customer orientation as a moderator
Kim, Taegoo
;
Paek, Soyon
;
Choi, Chang Hwan
;
Lee, Gyehee
- In:
Service business
6
(
2012
)
4
,
pp. 503-526
Persistent link: https://www.econbiz.de/10009663617
Saved in:
3
Impact of service personal values on service value and customer loyalty : a cross-service industry study
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
6
(
2012
)
2
,
pp. 137-155
Persistent link: https://www.econbiz.de/10009534903
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