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subject:"Bundling strategy"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Callcenter"
~subject:"Emotion"
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Search: subject_exact:"Nachkaufmarketing"
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Bundling strategy
Callcenter
Emotion
Customer service
7
Kundenservice
7
Dienstleistungsqualität
6
Service quality
6
Customer satisfaction
5
Kundenzufriedenheit
5
Beziehungsmarketing
4
Consumer behaviour
4
Konsumentenverhalten
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Relationship marketing
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Beschwerdemanagement
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Complaint management
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Arbeitsverhalten
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Work behaviour
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service failure
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Arbeitsleistung
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Arbeitszufriedenheit
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Betriebsklima
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Customer integration
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Ethiopia
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Führungsstil
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Gastgewerbe
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Gastronomie
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Hospital
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Hospitality industry
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Innovation
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Innovation management
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Innovationsmanagement
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Job performance
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Job satisfaction
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Krankenhaus
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Kundenintegration
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Leadership style
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Leistungsanreiz
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Leistungsmotivation
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Mobile communications
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Mobilkommunikation
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Motivation
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New product development
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Baker, Melissa A.
1
Huang, Zhuowei
1
Kim, Kawon Kathy
1
Miao, Li
1
Wang, Ying
1
Xu, Feng Zeng
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
International journal of hospitality management
14
Journal of retailing and consumer services
13
The journal of services marketing
11
Dienstleistungsproduktivität : mit mobilen Assistenzsystemen zum Unternehmenserfolg
9
SpringerLink / Bücher
9
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
8
International journal of contemporary hospitality management
7
Academy of Management journal : AMJ
6
Journal of service theory and practice : JSTP
6
Psychology & marketing
6
Journal of business research : JBR
5
Journal of service management
5
Journal of service research : JSR
5
Journal of service research
4
Springer eBook Collection / Business and Economics
4
Europäische Hochschulschriften / 5
3
Harvard-Business-Manager : das Wissen der Besten
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of production research
3
International journal of quality and service sciences
3
Kundenbeziehungen im Dienstleistungsbereich
3
Manufacturing & service operations management : M & SOM
3
Personnel psychology : a journal of applied research
3
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
2
European journal of operational research : EJOR
2
Faculty & research / Insead : working paper series
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
Information systems research : ISR
2
Interaktionen im Dienstleistungsbereich
2
International journal of services and operations management
2
International journal of services technology and management
2
Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Journal of hospitality marketing & management
2
Journal of management : JOM
2
Journal of service theory and practice
2
Journal of the Academy of Marketing Science
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
2
Ross School of Business working paper series
2
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ECONIS (ZBW)
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Enhancing employee innovation through customer engagement : the role of customer interactivity, employee affect, and motivations
Xu, Feng Zeng
;
Wang, Ying
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 351-376
Persistent link: https://www.econbiz.de/10012201367
Saved in:
2
Other customer service failures : emotions, impacts, and attributions
Baker, Melissa A.
;
Kim, Kawon Kathy
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
7
,
pp. 1067-1085
Persistent link: https://www.econbiz.de/10011922297
Saved in:
3
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
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