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subject:"Bundling strategy"
~person:"Backhaus, Klaus"
~person:"Delcourt, Cécile"
~subject:"Emotion"
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Search: subject_exact:"Nachkaufmarketing"
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Bundling strategy
Emotion
Customer service
5
Kundenservice
5
Dienstleistungsqualität
4
Service quality
4
Arbeitsverhalten
2
Competence
2
Intelligence
2
Intelligenz
2
Kompetenz
2
Leistungsbündel
2
Work behaviour
2
Arbeitskräfte
1
Arbeitspsychologie
1
B-to-B-Marketing
1
Business process management
1
Business-to-business marketing
1
Cognition
1
Cognitive appraisal theory
1
Consumer behaviour
1
Customer–employee interaction
1
Customized service packages
1
Emotional contagion
1
Emotionally charged service encounters
1
Employee emotional competence
1
Employee technical competence
1
Frontline employees
1
Industrial services
1
Innovation management
1
Innovationsmanagement
1
Kognition
1
Konsumentenverhalten
1
Measurement
1
Messung
1
Negative customer emotions
1
Occupational qualification
1
Organizational psychology
1
Prozessmanagement
1
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Backhaus, Klaus
Delcourt, Cécile
Thomas, Oliver
11
Fellmann, Michael
8
Nüttgens, Markus
6
Schlicker, Michael
6
Medler-Liraz, Hana
5
Prentice, Catherine
5
Gremler, Dwayne D.
4
Groth, Markus
4
Lay, Gunter
4
Luczak, Holger
4
Miao, Li
4
Barnes, Donald C.
3
Emmrich, Andreas
3
Folse, Judith Anne Garretson
3
Gouthier, Matthias
3
Loos, Peter
3
Matijacic, Michel
3
Seger-Guttmann, Tali
3
Shi, Junqi
3
Walter, Philipp
3
Wang, Mo
3
Ashforth, Blake E.
2
Baker, Thomas L.
2
Barkawi, Karim
2
Black, William C.
2
Blinn, Nadine
2
Bullinger, Hans-Jörg
2
Buse, Christian
2
Chaker, Nawar N.
2
Cheshin, Arik
2
Collier, Joel E.
2
Dangelmaier, Wilhelm
2
Dauben, Stephan A.
2
Diefendorff, James M.
2
Däuble, Gerald Jan
2
Etzion, Hila
2
Fassott, Georg
2
Freiling, Jörg
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A Research Agenda for Service Marketing
1
Innovation Driven Marketing : vom Trend zur innovativen Marketinglösung
1
Journal of service management
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
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ECONIS (ZBW)
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1
Emotions in service encounters : a review and research agenda
Delcourt, Cécile
- In:
A Research Agenda for Service Marketing
,
(pp. 93-129)
.
2024
Persistent link: https://www.econbiz.de/10014517956
Saved in:
2
An analysis of the interaction effect between employee technical and emotional competencies in emotionally charged service encounters
Delcourt, Cécile
;
Gremler, Dwayne D.
;
De Zanet, Fabrice
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 85-106
Persistent link: https://www.econbiz.de/10011654988
Saved in:
3
Employee emotional competence : construct conceptualization and validation of a customer-based measure
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10011433201
Saved in:
4
Do customized service packages impede value capture in industrial markets?
Steiner, Michael
;
Eggert, Andreas
;
Ulaga, Wolfgang
; …
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10011453165
Saved in:
5
Neue Professionalität des Marketing
Diller, Hermann
;
Backhaus, Klaus
;
Weddeling, Matthias
- In:
Innovation Driven Marketing : vom Trend zur innovativen …
,
(pp. 79-86)
.
2007
Persistent link: https://www.econbiz.de/10003507220
Saved in:
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