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subject:"Call centre"
~person:"Jerath, Kinshuk"
~person:"Netessine, Serguei"
~type_genre:"Article in journal"
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An information stock model of customer behavior in multichannel customer support services
Jerath, Kinshuk
;
Kumar, Anuj
;
Netessine, Serguei
- In:
Manufacturing & service operations management : M & SOM
17
(
2015
)
3
,
pp. 368-383
Persistent link: https://www.econbiz.de/10011307925
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