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subject:"Call centre"
~source:"econis"
~type:"book"
~type_genre:"Sammelwerk"
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Call centre
Customer service
80
Kundenservice
80
Deutschland
42
Germany
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Beziehungsmarketing
28
Relationship marketing
28
Theorie
24
Theory
24
Kundenmanagement
15
Dienstleistung
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Customer satisfaction
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Electronic Commerce
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Kundenzufriedenheit
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Bundling strategy
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Kundenorientierung
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Leistungsbündel
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Management
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Beziehungsmanagement
9
E-commerce
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Nachkaufmarketing
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Unternehmen
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Consumer behaviour
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Konsumentenverhalten
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Service quality
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Lieferantenmanagement
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Organisatorischer Wandel
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Organizational change
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Service industry
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Internet
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Kundenbindung
6
Kundendienst
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Marketingmanagement
6
Wettbewerbsstrategie
6
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Fernández-Amaya, Lucía
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Garcés-Conejos Blitvich, Pilar
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Henseler, Martin
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Hernández López, María de la O
1
Krämer, Tobias
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Vivento-Customer-Services <Bonn>
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Pragmatics & beyond / New series : (P & BNS)
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ECONIS (ZBW)
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Technology mediated service encounters
Garcés-Conejos Blitvich, Pilar
(
ed.
); …
-
2019
Persistent link: https://www.econbiz.de/10012018783
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2
The power of pride : antecedents and consequences of pride among frontline employees
Krämer, Tobias
-
2015
Persistent link: https://www.econbiz.de/10011312793
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3
Managementkompass Kundenservicecenter : Benchmarking: richtige Partnerwahl, Think Tank: Erfolgsfaktor Personal, effiziente Partnersteuerung, Best Practice: Happy Digits
Henseler, Martin
(
revision
)
-
2006
Persistent link: https://www.econbiz.de/10003414540
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