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subject:"Call centre"
~subject:"Dienstleistungsqualität"
~type:"book"
~type_genre:"Sammlung"
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Call centre
Dienstleistungsqualität
Customer service
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Kundenservice
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Consumer behaviour
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Emotion
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Online retailing
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Buhl, Hans Ulrich
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Jerger, Christina
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Krämer, Tobias
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Lechner, Andreas
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Luo, Jifeng
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Sarikaya, Serkan
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ECONIS (ZBW)
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1
Customer reactions to frontline employee emotion authenticity : an empirical investigation of boundary conditions
Lechner, Andreas
-
2019
Persistent link: https://www.econbiz.de/10012024687
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2
Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan
-
2019
Persistent link: https://www.econbiz.de/10012105262
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3
Emotions in service recovery encounters
Jerger, Christina
-
2017
Persistent link: https://www.econbiz.de/10011731104
Saved in:
4
The power of pride : antecedents and consequences of pride among frontline employees
Krämer, Tobias
-
2015
Persistent link: https://www.econbiz.de/10011312793
Saved in:
5
Essays on the economics of electronic commerce
Luo, Jifeng
-
2008
Persistent link: https://www.econbiz.de/10011573251
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