//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"Consumer behaviour"
~accessRights:"restricted"
~person:"Mattila, Anna S."
~subject:"Organizational psychology"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Empathie"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Consumer behaviour
Organizational psychology
Emotion
9
Konsumentenverhalten
8
Advertising effects
2
Beschwerdemanagement
2
Beziehungsmarketing
2
Complaint management
2
Customer satisfaction
2
Dienstleistungsqualität
2
Kundenzufriedenheit
2
Relationship marketing
2
Service quality
2
Werbewirkung
2
Advertising
1
Advertising appeal
1
Ambivalence
1
Anticipated emotion
1
Arbeitszufriedenheit
1
CSR
1
Cessation behaviors
1
Communal norms
1
Construal level
1
Consumer envy
1
Corporate Social Responsibility
1
Corporate social responsibility
1
Culture
1
Customer complaint
1
Customer service
1
Developing countries
1
Discrete negative emotions
1
Einzelhandel
1
Emotional and rational messages
1
Emotions
1
Empathy
1
Entwicklungsländer
1
Envy
1
Experiment
1
Face-To-Face complaining
1
Fundraising
1
Gastronomie
1
more ...
less ...
Online availability
All
Undetermined
Free
1
Type of publication
All
Article
8
Type of publication (narrower categories)
All
Article in journal
8
Aufsatz in Zeitschrift
8
Language
All
English
8
Author
All
Mattila, Anna S.
Septianto, Felix
25
Han, Heesup
13
Prashar, Sanjeev
8
Ahn, Jiseon
7
Ladhari, Riadh
7
Loureiro, Sandra Maria Correia
7
Phau, Ian
7
Prayag, Girish
7
Antonetti, Paolo
6
Bagozzi, Richard P.
6
Chua, Bee-Lia
6
Junaid, Muhammad
6
Kidwell, Blair
6
Miao, Li
6
Sarkar, Abhigyan
6
Wen, Taylor Jing
6
Woosnam, Kyle Maurice
6
Ashkanasy, Neal M.
5
Chiew, Tung Moi
5
Garg, Nitika
5
Hanks, Lydia
5
Hasford, Jonathan
5
Hou, Fujun
5
Hussain, Khalid
5
Kemp, Elyria
5
Kim, Jong-Hyeong
5
Morris, Jon D.
5
Qu, Hailin
5
Ribeiro, Manuel Alector
5
Sarkar, Juhi Gahlot
5
Scott, Noel
5
Woosnam, Kyle M.
5
Aleshinloye, Kayode D.
4
Ali, Faizan
4
Amin, Muslim
4
Back, Ki-Joon
4
Barnes, Donald C.
4
Bilgihan, Anil
4
Cai, Ruiying
4
more ...
less ...
Published in...
All
International journal of hospitality management
2
Cornell hospitality quarterly : CQ
1
European journal of marketing
1
Journal of hospitality marketing & management
1
Journal of service research : JSR
1
Marketing intelligence & planning
1
The journal of services marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
8
Showing
1
-
8
of
8
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Retail crowding : meta-analysis of contextual and cultural moderators
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Marketing intelligence & planning
40
(
2022
)
1
,
pp. 57-71
Persistent link: https://www.econbiz.de/10013172890
Saved in:
2
Using mindsets to boost health : how construal level and goal pursuit shape health message effectiveness on cessation behaviors
Herter, Márcia Maurer
;
Borges, Adilson
;
Pinto, Diego Costa
- In:
European journal of marketing
56
(
2022
)
12
,
pp. 3197-3226
Persistent link: https://www.econbiz.de/10013457425
Saved in:
3
The effect of ad appeals and message framing on consumer responses to plant-based menu items
Ye, Tian
;
Mattila, Anna S.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012547725
Saved in:
4
Discrete emotional responses and face-to-face complaining : the joint effect of service failure type and culture
Luo, Anqi
;
Mattila, Anna S.
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012300168
Saved in:
5
The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
Saved in:
6
Selling painful yet pleasurable service offerings : an examination of hedonic appeals
Liu, Qing
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 336-352
Persistent link: https://www.econbiz.de/10011916517
Saved in:
7
The impact of fellow consumers’ presence, appeal type, and action observability on consumers’ donation behaviors
Wu, Luorong
;
Gao, Yixing
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
58
(
2017
)
2
,
pp. 203-213
Persistent link: https://www.econbiz.de/10011731140
Saved in:
8
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->