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subject:"Consumer behaviour"
~isPartOf:"Journal of hospitality marketing & management"
~person:"Hung, Kam"
~person:"Lee, Seonjeong"
~subject:"Social web"
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Consumer behaviour
Social web
Konsumentenverhalten
6
Hotel industry
4
Hotellerie
4
Beziehungsmarketing
3
Dienstleistungsqualität
3
Relationship marketing
3
Service quality
3
China
2
Customer satisfaction
2
Emotion
2
Kundenzufriedenheit
2
Selbstbedienung
2
Self-service
2
Behavioral intention
1
Behaviour
1
Beschwerdemanagement
1
Brand
1
Brand citizenship behavior
1
Brand image
1
Brand management
1
Coffee
1
Complaint management
1
Customer experience
1
Customer value
1
Designation of origin
1
Einführung
1
Electronic word of mouth (eWOM)
1
Gastronomie
1
Herkunftsbezeichnung
1
Holiday behaviour
1
Implementation
1
Innovation adoption
1
Innovation diffusion
1
Innovationsakzeptanz
1
Innovationsdiffusion
1
Kaffee
1
Kundenwert
1
Markenartikel
1
Markenführung
1
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English
6
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Hung, Kam
Lee, Seonjeong
Han, Heesup
7
Ramkissoon, Haywantee
6
Mattila, Anna S.
5
Prayag, Girish
5
Baloglu, Seyhmus
4
Cobanoglu, Cihan
4
Lim, Weng Marc
4
Line, Nathaniel D.
4
Mavondo, Felix
4
Tanford, Sarah
4
Assaker, Guy
3
Dewnarain, Senika
3
Ekinci, Yuksel
3
Gursoy, Dogan
3
Hanks, Lydia
3
Jin, Naehyun Paul
3
Lehto, Xinran Y.
3
Liu, Chih-Hsing
3
Miao, Li
3
Nunkoo, Robin
3
Raab, Carola
3
Tang, Liang
3
Zhang, Lu
3
Akhtar, Nadeem
2
Ali, Faizan
2
Amin, Muslim
2
Bai, Billy
2
Behnke, Carl
2
Beldona, Srikanth
2
Chen, Chih-chien
2
Chen, Hsiangting Shatina
2
DiPietro, Robin B.
2
Erdem, Mehmet
2
Fan, Alei
2
Goh, Ben
2
Guéguen, Nicolas
2
Horng, Jeou-Shyan
2
Hsu, Hsuan
2
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Published in...
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Journal of hospitality marketing & management
International journal of hospitality management
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of travel and tourism marketing
3
International journal of contemporary hospitality management
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
The service industries journal
2
Tourism management : research, policies, practice
2
Journal of business research : JBR
1
Journal of destination marketing & management
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
The journal of services marketing
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
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ECONIS (ZBW)
6
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1
Improved or decreased? : customer experience with self-service technology versus human service in hotels in China
Liu, Chun
;
Hung, Kam
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 176-204
Persistent link: https://www.econbiz.de/10012821092
Saved in:
2
Determinants of self-service technology adoption and implementation in hotels : the case of China
Liu, Chun
;
Hung, Kam
;
Wang, Dan
;
Wang, Sha
- In:
Journal of hospitality marketing & management
29
(
2020
)
6
,
pp. 636-661
Persistent link: https://www.econbiz.de/10012256159
Saved in:
3
The consumer value-based brand citizenship behavior model : evidence from local and global coffee businesses
Kim, Soon-Ho
;
Kim, Min-Seong
;
Lee, Seonjeong
- In:
Journal of hospitality marketing & management
28
(
2019
)
4
,
pp. 472-490
Persistent link: https://www.econbiz.de/10012176672
Saved in:
4
E-social influence and customers’ behavioral intentions on a bed and breakfast website
Jeon, Myunghee Mindy
;
Lee, Seonjeong
;
Jeong, Miyoung
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 366-385
Persistent link: https://www.econbiz.de/10011880418
Saved in:
5
Investigating the dynamics and the content of customers' social media reporting after a restaurant service failure
Israeli, Aviad A.
;
Lee, Seonjeong
;
Karpinski, Aryn C.
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 606-626
Persistent link: https://www.econbiz.de/10011754048
Saved in:
6
Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong
;
Shea, Linda
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
Saved in:
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