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subject:"Consumer behaviour"
~isPartOf:"Journal of hospitality marketing & management"
~person:"Hung, Kam"
~subject:"Innovationsdiffusion"
~subject:"Social web"
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Consumer behaviour
Innovationsdiffusion
Social web
China
2
Hotel industry
2
Hotellerie
2
Konsumentenverhalten
2
Selbstbedienung
2
Self-service
2
Customer experience
1
Customer satisfaction
1
Dienstleistungsqualität
1
Einführung
1
Implementation
1
Innovation adoption
1
Innovation diffusion
1
Innovationsakzeptanz
1
Kundenzufriedenheit
1
Self-service technology
1
Service quality
1
adoption decision
1
application process
1
commensurate measurement
1
customer acceptance
1
determinants
1
experience changes
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hotel
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human services
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implementation
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self-service technology
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Hung, Kam
Han, Heesup
7
Ramkissoon, Haywantee
6
Mattila, Anna S.
5
Prayag, Girish
5
Baloglu, Seyhmus
4
Cobanoglu, Cihan
4
Lee, Seonjeong
4
Lim, Weng Marc
4
Line, Nathaniel D.
4
Mavondo, Felix
4
Tanford, Sarah
4
Assaker, Guy
3
Dewnarain, Senika
3
Ekinci, Yuksel
3
Gursoy, Dogan
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Hanks, Lydia
3
Jin, Naehyun Paul
3
Lehto, Xinran Y.
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Liu, Chih-Hsing
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Miao, Li
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Nunkoo, Robin
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Raab, Carola
3
Tang, Liang
3
Zhang, Lu
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Akhtar, Nadeem
2
Ali, Faizan
2
Amin, Muslim
2
Bai, Billy
2
Behnke, Carl
2
Beldona, Srikanth
2
Chen, Chih-chien
2
Chen, Hsiangting Shatina
2
DiPietro, Robin B.
2
Erdem, Mehmet
2
Fan, Alei
2
Goh, Ben
2
Guéguen, Nicolas
2
Horng, Jeou-Shyan
2
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Journal of hospitality marketing & management
International journal of hospitality management
4
Journal of travel and tourism marketing
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Tourism management : research, policies, practice
2
International journal of contemporary hospitality management
1
Journal of destination marketing & management
1
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ECONIS (ZBW)
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Improved or decreased? : customer experience with self-service technology versus human service in hotels in China
Liu, Chun
;
Hung, Kam
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 176-204
Persistent link: https://www.econbiz.de/10012821092
Saved in:
2
Determinants of self-service technology adoption and implementation in hotels : the case of China
Liu, Chun
;
Hung, Kam
;
Wang, Dan
;
Wang, Sha
- In:
Journal of hospitality marketing & management
29
(
2020
)
6
,
pp. 636-661
Persistent link: https://www.econbiz.de/10012256159
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