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subject:"Consumer behaviour"
~language:"eng"
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Search: subject_exact:"Customer satisfaction"
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Subject
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Consumer behaviour
Customer satisfaction
12,646
Kundenzufriedenheit
12,573
Service quality
5,953
Dienstleistungsqualität
5,944
Konsumentenverhalten
5,193
Beziehungsmarketing
4,910
Relationship marketing
4,907
Satisfaction
1,041
Online retailing
956
Online-Handel
956
customer satisfaction
951
Arbeitszufriedenheit
942
Job satisfaction
941
Customer service
910
Kundenservice
907
Qualitätsmanagement
831
Holiday behaviour
828
Urlaubsverhalten
828
Quality management
822
Electronic Commerce
759
E-commerce
752
Emotion
751
Beschwerdemanagement
705
Complaint management
705
Confidence
671
Vertrauen
669
Brand image
631
Markenimage
631
Einzelhandel
624
Retail trade
622
Hotel industry
620
Hotellerie
619
Tourism
617
Tourismus
615
Brand management
603
Markenführung
602
satisfaction
596
service quality
571
Viral marketing
569
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Online availability
All
Undetermined
2,806
Free
883
Type of publication
All
Article
4,625
Book / Working Paper
567
Journal
2
Type of publication (narrower categories)
All
Article in journal
4,526
Aufsatz in Zeitschrift
4,526
Aufsatz im Buch
93
Book section
93
Graue Literatur
50
Non-commercial literature
50
Conference paper
44
Konferenzbeitrag
44
Arbeitspapier
33
Working Paper
33
Hochschulschrift
23
Collection of articles of several authors
11
Sammelwerk
11
Aufsatzsammlung
10
Konferenzschrift
9
Thesis
9
Case study
4
Collection of articles written by one author
4
Fallstudie
4
Sammlung
4
Bibliografie
2
Conference proceedings
2
Ratgeber
2
Company information
1
Firmeninformation
1
Lehrbuch
1
Reprint
1
Textbook
1
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Language
All
English
German
123
French
2
Undetermined
2
Author
All
Han, Heesup
54
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Aksoy, Lerzan
12
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Söderlund, Magnus
12
Gustafsson, Anders
11
Prybutok, Victor R.
11
Wu, Luorong
11
Barnes, Donald C.
10
Quach, Sara
10
Rather, Raouf Ahmad
10
Ahn, Jiseon
9
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Keiningham, Timothy
9
Kim, Jinkyung Jenny
9
Kim, Woo Gon
9
Liu, Chih-Hsing
9
Muskat, Birgit
9
Qu, Hailin
9
Ryu, Kisang
9
Sreejesh, S.
9
Verhoef, Peter C.
9
Xu, Xun
9
Yu, Jongsik
9
Ali, Faizan
8
Gursoy, Dogan
8
Izogo, Ernest Emeka
8
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Institution
All
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Springer Fachmedien Wiesbaden
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Verlag Dr. Kovač
1
more ...
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Published in...
All
Journal of retailing and consumer services
319
International journal of hospitality management
184
Journal of business research : JBR
142
The journal of services marketing
101
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
84
International journal of contemporary hospitality management
77
Cogent business & management
70
Services marketing quarterly
57
Tourism management : research, policies, practice
54
The service industries journal
49
Psychology & marketing
48
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Service business
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service management
38
Journal of service research : JSR
38
Journal of strategic marketing
35
International journal of electronic marketing and retailing : IJEMR
34
The international journal of bank marketing : IJBM
34
Tourism management perspectives : TMP
34
European journal of marketing : EJM
33
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
The international review of retail, distribution and consumer research
28
International journal of retail and distribution management
27
International journal of quality and service sciences
26
Journal of air transport management
26
Journal of the Academy of Marketing Science
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
The TQM journal : the international review of organizational improvement
25
Total quality management & business excellence
24
International journal of services and operations management
23
International journal of services, economics and management
23
Journal of Islamic marketing
23
Journal of internet commerce
23
Tourism analysis : an interdisciplinary tourism & hospitality journal
23
International journal of business information systems : IJBIS
22
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Source
All
ECONIS (ZBW)
5,193
BASE
1
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961
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970
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5,194
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961
Determinants of continuance intention to use mobile self-scanning applications in retail
Ferreira, Andreia
;
Silva, Graça Miranda
;
Dias, Álvaro …
- In:
International journal of quality & reliability management
40
(
2023
)
2
,
pp. 455-477
Persistent link: https://www.econbiz.de/10013535692
Saved in:
962
The influence of Internet banking services quality on e-customers' satisfaction of Saudi banks : comparison study before and during COVID-19
Alarifi, Areej Abdulrahman
;
Husain, Khalid Sami
- In:
International journal of quality & reliability management
40
(
2023
)
2
,
pp. 496-516
Persistent link: https://www.econbiz.de/10013535697
Saved in:
963
Enhancing consumer online reviews : the role of moral identity
Adjei, Mavis T.
;
Zhang, Nan
;
Bagherzadeh, Ramin
; …
- In:
Journal of research in interactive marketing : …
17
(
2023
)
1
,
pp. 110-125
Persistent link: https://www.econbiz.de/10013536283
Saved in:
964
Co-creative service design for online businesses in post-COVID-19
Shamim, Amjad
;
Siddique, Junaid
;
Noor, Uzma
;
Hassan, Rohail
- In:
Journal of Islamic marketing
14
(
2023
)
1
,
pp. 128-145
Persistent link: https://www.econbiz.de/10013536375
Saved in:
965
Islamic banking and customer satisfaction in Pakistan : evidence from internal and external customers
Jawaid, Syed Tehseen
;
Siddiqui, Aamir Hussain
;
Kanwal, Rabia
- In:
Journal of Islamic marketing
14
(
2023
)
2
,
pp. 435-464
Persistent link: https://www.econbiz.de/10013536397
Saved in:
966
Healthcare quality for Muslims : TCCM and TSR frameworks analyses
Islam, Shahidul
;
Nazlida Muhamad
;
Leong, Vai Shiem
- In:
Journal of Islamic marketing
14
(
2023
)
3
,
pp. 775-798
Persistent link: https://www.econbiz.de/10013536426
Saved in:
967
The customer experience in Thailand's multichannel retail environments
Kedwadee Sombultawee
;
Thanchanok Tansakul
- In:
Asia-Pacific journal of business administration
15
(
2023
)
1
,
pp. 117-138
Persistent link: https://www.econbiz.de/10013537563
Saved in:
968
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
969
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
970
Pre-service recovery : impact on customer satisfaction and acceptable waiting time
Qin, Jin
;
Xu, Fengqin
;
Wang, Rui
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 64-84
Persistent link: https://www.econbiz.de/10013540908
Saved in:
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