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subject:"Consumer behaviour"
~person:"Bani-Melhem, Shaker"
~subject:"Capacity to satisfy customers"
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Consumer behaviour
Capacity to satisfy customers
Arbeitsverhalten
5
Coping strategy
5
Coping-Strategie
5
Work behaviour
5
Arbeitszufriedenheit
4
Job satisfaction
4
Innovation
3
Beziehungsmarketing
2
Career development
2
Customer satisfaction
2
Customer service
2
Dienstleistungsqualität
2
Erwerbsverlauf
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Innovation management
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Innovationsmanagement
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Innovative behaviours
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Karriereplanung
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Kundenservice
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Kundenzufriedenheit
2
Occupational attainment
2
Relationship marketing
2
Service quality
2
career adaptability
2
focus on opportunity
2
resilience
2
work-related curiosity
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Abusive Supervision
1
Abusive supervision
1
Arbeitskräfte
1
Arbeitsmobilität
1
Customer incivility
1
Emotion
1
Emotional exhaustion
1
Employee retention
1
Führungsstil
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Konsumentenverhalten
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Labour mobility
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Bani-Melhem, Shaker
Han, Dahee
2
Lowrey, Tina M.
2
Shrum, L. J.
2
Strizhakova, Yuliya
2
Tsarenko, Yelena
2
Abu Khait, Rawan
1
Adamus, Magdalena
1
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Al-Hawari, Mohd Ahmad
1
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1
Amatulli, Cesare
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Apaolaza, Vanessa
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1
Ball, Joan P.
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1
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1
Belk, Russell W.
1
Berloffa, Gabriella
1
Bermes, Alena
1
Beruchashvili, Mariam
1
Beudaert, Anthony
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Biedenbach, Galina
1
Biedenbach, Thomas
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Bose Godbole, Mousumi
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Canavan, Brendan
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Journal of business and psychology
1
Total quality management & business excellence
1
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ECONIS (ZBW)
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Customer incivility and customer problem-solving behaviour in frontline employees : testing a moderated mediation model
Bani-Melhem, Shaker
;
Abu Khait, Rawan
;
Faridahwati Mohd …
- In:
Total quality management & business excellence
33
(
2022
)
3
,
pp. 278-296
Persistent link: https://www.econbiz.de/10013166863
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2
Do frontline employees cope effectively with abusive supervision and customer incivility? : testing the effect of employee resilience
Al-Hawari, Mohd Ahmad
;
Bani-Melhem, Shaker
;
Quratulain, …
- In:
Journal of business and psychology
35
(
2020
)
2
,
pp. 223-240
Persistent link: https://www.econbiz.de/10012226862
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