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subject:"Customer relationship management"
~isPartOf:"Journal of hospitality marketing & management"
~subject:"Kundenservice"
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Customer relationship management
Kundenservice
Beziehungsmarketing
16
Relationship marketing
16
Consumer behaviour
14
Konsumentenverhalten
14
customer loyalty
14
Dienstleistungsqualität
13
Service quality
13
Customer satisfaction
11
Kundenzufriedenheit
11
Hotel industry
6
Hotellerie
6
Gastronomie
5
Restaurant industry
5
Confidence
3
Customer retention
3
Kundenbindung
3
Vertrauen
3
service quality
3
trust
3
Beschwerdemanagement
2
Brand image
2
Complaint management
2
Customer service
2
Employee retention
2
Luxury goods
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Luxusgüter
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Markenimage
2
Mitarbeiterbindung
2
customer satisfaction
2
Arbeitszufriedenheit
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Artificial intelligence
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Brand
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Brand love
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Brand management
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Corporate Social Responsibility
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Corporate reputation
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Corporate social responsibility
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Customer loyalty intentions
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Emotion
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Baker, Melissa A.
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Gazzoli, Gabriel
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Kim, Chloe Shinae
1
Kim, Peter Beomcheol
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Kim, Youngsun Sean
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Qu, Halin
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Journal of hospitality marketing & management
Journal of retailing and consumer services
5
Journal of Services Marketing
4
Arbeitsbericht
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Cogent business & management
2
Journal of Islamic marketing
2
Journal of contemporary management : JMC
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Journal of open innovation : technology, market, and complexity
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Technological forecasting & social change : an international journal
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The TQM journal : the international review of organizational improvement
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Universität Siegen - Institut Wirtschaftsinformatik - Publikationen
2
Academy of Management journal : AMJ
1
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
1
Arbeitsbericht ; Nr. 206 (2008)
1
Arbeitsberichte des Lehrstuhls für Allgemeineund Industrielle Betriebswirtschaftslehre an derTechnischen Universität München ; 2001, 30
1
Arbeitsberichte zur Wirtschaftsinformatik
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Australasian marketing journal
1
Business process management journal
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Competence Site
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Diskussionspapier
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Dutch journal of finance and management
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Future of Business and Finance
1
Global business and finance review
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Grundlagen des After Sales Marketing
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Institut für Wirtschaftsinformatik Bern - Arbeitsberichte
1
International Journal of Academic Research in Business and Social Sciences
1
International Journal of Bank Marketing
1
International journal of business
1
International journal of business and economics
1
International journal of business information systems : IJBIS
1
International journal of contemporary hospitality management
1
International journal of electronic business
1
International journal of electronic customer relationship management : IJECRM
1
International journal of logistics systems and management
1
International journal of management development : IJMD
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of production economics
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International journal of retail and distribution management
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International journal of services and operations management : IJSOM
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Customers' reactions to other customer caused service failures : the effects of tie strength on customer loyalty
Kim, Youngsun Sean
;
Baker, Melissa A.
- In:
Journal of hospitality marketing & management
29
(
2020
)
6
,
pp. 682-701
Persistent link: https://www.econbiz.de/10012256164
Saved in:
2
Influence of the work relationship between frontline employees and their immediate supervisor on customers' service experience
Kim, Peter Beomcheol
;
Gazzoli, Gabriel
;
Qu, Halin
;
Kim, …
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 425-448
Persistent link: https://www.econbiz.de/10011499261
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