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subject:"Customer service"
~isPartOf:"European journal of marketing"
~isPartOf:"The service industries journal"
~subject:"Business-to-business marketing"
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Customer service
Business-to-business marketing
Salespeople
38
Verkaufspersonal
38
Beziehungsmarketing
11
Relationship marketing
11
Selling
10
Verkauf
10
Dienstleistungsqualität
9
Service quality
9
Customer satisfaction
8
Kundenzufriedenheit
8
Kundenservice
6
Arbeitszufriedenheit
5
Bank
5
Job satisfaction
5
Stress
5
Taiwan
5
Work stress
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Dienstleistungssektor
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Service industry
4
Arbeitsverhalten
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Einzelhandel
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Emotion
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Retail trade
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Work behaviour
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Work-life balance
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Betriebliche Wertschöpfung
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Betriebsklima
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China
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Consumer behaviour
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Customer integration
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Employee retention
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Ethik
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Babakus, Emin
1
Badrinarayanan, Vishag
1
Cai, Feng
1
Campbell, Colin L.
1
Cheng, Zixuan Mia
1
Haktanir, Mine
1
Ho, Bach Quang
1
Ifie, Kemefasu
1
Itani, Omar S.
1
Karatepe, Osman M.
1
Pitt, Leyland F.
1
Plangger, Kirk
1
Rangarajan, Deva
1
Román, Sergio
1
Ueno, Akiko
1
Watanabe, Kentaro
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Yavas, Ugur
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European journal of marketing
The service industries journal
Industrial marketing management : the international journal for industrial and high-tech firms
53
The journal of business & industrial marketing
26
Journal of business research : JBR
23
Journal of business-to-business marketing
15
The journal of personal selling & sales management : JPSSM
15
Journal of marketing
11
Journal of the Academy of Marketing Science
9
Journal of personal selling & sales management
7
Journal of retailing and consumer services
7
SpringerLink / Bücher
7
Handbook of business-to-business marketing
6
Journal of service research : JSR
6
Journal of service research
5
International journal of hospitality management
4
Journal of retailing
4
Gabler Edition Wissenschaft
3
Harvard business review : HBR
3
Harvard-Business-Manager : das Wissen der Besten
3
International journal of contemporary hospitality management
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of marketing theory and practice
3
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
3
Advances in business strategy and competitive advantage (ABSCA) book series
2
Applied Marketing Science / Angewandte Marketingforschung
2
Asia Pacific journal of marketing and logistics
2
Beiträge zur empirischen Marketing- und Vertriebsforschung
2
Business Guides on the Go
2
Business horizons
2
European business review
2
European research on management and business economics
2
Interaktionen im Dienstleistungsbereich
2
International journal of bank marketing
2
International journal of logistics : research and applications
2
International journal of services and operations management
2
Journal of marketing theory and practice : JMTP
2
Journal of service management
2
Naše gospodarstvo : NG
2
Psychology & marketing
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ECONIS (ZBW)
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1
How and when does top management interaction with customers impact customer satisfaction?
Ifie, Kemefasu
- In:
European journal of marketing
57
(
2023
)
5
,
pp. 1380-1406
Persistent link: https://www.econbiz.de/10014252295
Saved in:
2
The impact of business-to-business salespeople's social media use on value co-creation and cross/up-selling : the role of social capital
Itani, Omar S.
;
Badrinarayanan, Vishag
;
Rangarajan, Deva
- In:
European journal of marketing
57
(
2023
)
3
,
pp. 683-717
Persistent link: https://www.econbiz.de/10014225997
Saved in:
3
Charting value creation strategies B2B salespeople use throughout the sales process : learning from social media influencers
Cheng, Zixuan Mia
;
Plangger, Kirk
;
Cai, Feng
;
Campbell, …
- In:
European journal of marketing
57
(
2023
)
3
,
pp. 718-744
Persistent link: https://www.econbiz.de/10014226003
Saved in:
4
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
5
Salesperson's listening in buyer-seller service relationships
Román, Sergio
- In:
The service industries journal
34
(
2014
)
7
,
pp. 630-644
Persistent link: https://www.econbiz.de/10010385547
Saved in:
6
Customer orientation as a buffer against job burnout
Babakus, Emin
;
Yavas, Ugur
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 5-16
Persistent link: https://www.econbiz.de/10009427718
Saved in:
7
The impacts of core self-evaluations on customer-related social stressors and emotional exhaustion
Karatepe, Osman M.
;
Haktanir, Mine
;
Yorganci, Ilkay
- In:
The service industries journal
30
(
2010
)
9/10
,
pp. 1565-1579
Persistent link: https://www.econbiz.de/10008661608
Saved in:
8
Is empowerment really a contributory factor to service quality?
Ueno, Akiko
- In:
The service industries journal
28
(
2008
)
9/10
,
pp. 1321-1335
Persistent link: https://www.econbiz.de/10003802402
Saved in:
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