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subject:"Customer service"
~isPartOf:"Journal of business research : JBR"
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Customer service
Service management
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Journal of business research : JBR
International journal of hospitality management
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Betriebliche Tertiarisierung : der ganzheitliche Wandel vom Produktionsbetrieb zum dienstleistenden Problemlöser
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Betriebswirtschaft in Studium und Praxis
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Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
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Decision sciences : DS
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Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
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Dienstleistungsmanagement : Jahrbuch
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Enlightening tourism : ET ; a pathmaking journal
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Grundlagen des After Sales Marketing
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Handbook of global supply chain management
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International journal of contemporary hospitality management
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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Similarity over difference : how congruency in customer characteristics drives service experiences
Nguyen, July
;
Ferraro, Carla
;
Sands, Sean
- In:
Journal of business research : JBR
121
(
2020
),
pp. 592-603
Persistent link: https://www.econbiz.de/10012417380
Saved in:
2
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
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