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subject:"Customer service"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Dienstleistungsqualität"
~type_genre:"Aufsatz in Zeitschrift"
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Customer service
Dienstleistungsqualität
Selbstbedienung
3
Self-service
3
Service quality
2
Arbeitsproduktivität
1
Consumer behaviour
1
Customer satisfaction
1
Dienstleistungssektor
1
Electronic Banking
1
Electronic banking
1
Gastronomie
1
Intertemporal choice
1
Intertemporale Entscheidung
1
Konsumentenverhalten
1
Kundenzufriedenheit
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Labour productivity
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Queueing theory
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Restaurant industry
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Service industry
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Switching behaviour
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Technischer Fortschritt
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Technological change
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Warteschlangentheorie
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Wechselverhalten
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labor productivity
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restaurant operations
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self-service technology
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service operations
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technology innovation
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Aufsatz in Zeitschrift
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English
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Campbell, Dennis W.
1
Frei, Frances
1
Netessine, Serguei
1
Tan, Tom Fangyun
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Management science : journal of the Institute for Operations Research and the Management Sciences
The journal of services marketing
12
Journal of retailing and consumer services
6
The service industries journal
6
International journal of contemporary hospitality management
5
Journal of hospitality marketing & management
5
Journal of business research : JBR
4
Journal of service management
4
Journal of air transport management
3
Journal of service research : JSR
3
Journal of travel and tourism marketing
3
Service business
3
International journal of hospitality management
2
International journal of quality and service sciences
2
International journal of services and operations management
2
International journal of services, economics and management
2
Journal of marketing
2
Services marketing quarterly
2
Technological forecasting & social change : an international journal
2
Business & information systems engineering
1
Cogent business & management
1
Decision
1
Enterprise information systems
1
European journal of marketing : EJM
1
Global business and finance review
1
Global business review
1
Health marketing quarterly
1
Information systems management
1
Information technology & tourism
1
International journal of bank marketing
1
International journal of e-business research : an official publication of the Information Resources Management Association
1
International journal of electronic business
1
International journal of electronic customer relationship management : IJECRM
1
International journal of enterprise information systems : an official publication of the Information Resources Management Association
1
International journal of management, economics and social sciences : IJMESS
1
International journal of quality & reliability management
1
International journal of sports marketing & sponsorship
1
Inventi impact: service sector
1
Investment management and financial innovations
1
Italian journal of marketing : ITJM
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At your service on the table : impact of tabletop technology on restaurant performance
Tan, Tom Fangyun
;
Netessine, Serguei
- In:
Management science : journal of the Institute for …
66
(
2019
)
10
,
pp. 4496-4515
Persistent link: https://www.econbiz.de/10012305257
Saved in:
2
Cost structure, customer profitability, and retention implications of self-service distribution channels : evidence from customer behavior in an online banking channel
Campbell, Dennis W.
;
Frei, Frances
- In:
Management science : journal of the Institute for …
56
(
2010
)
1
,
pp. 4-24
Persistent link: https://www.econbiz.de/10003946147
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