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subject:"Customer service"
~person:"Castellanos, Cassandra"
~person:"Collier, Joel E."
~subject:"Fun"
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Customer service
Fun
Selbstbedienung
9
Self-service
9
Consumer behaviour
6
Konsumentenverhalten
6
Customer satisfaction
5
Kundenzufriedenheit
5
Dienstleistungsqualität
4
Service quality
4
Control
2
Convenience
2
Kundenservice
2
Self-service technology
2
Technischer Fortschritt
2
Technological change
2
Airline
1
Beschwerdemanagement
1
Beziehungsmarketing
1
Complaint management
1
Confidence
1
Consumer attitudes
1
Controlling
1
Customer delight
1
Customer integration
1
Customer waiting
1
Customers
1
Decision
1
Efficiency
1
Einzelhandel
1
Entscheidung
1
Fluggesellschaft
1
Gerechtigkeit
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Hedonic
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Innovation diffusion
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Innovationsdiffusion
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Justice
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Kunden
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Castellanos, Cassandra
Collier, Joel E.
Malhotra, Neeru
2
Mukherjee, Avinandan
2
Shamdasani, Prem
2
Stampfl, Nora S.
2
AlKheder, Sharaf
1
Barnes, Donald C.
1
Barone, Ada Maria
1
Bone, Paula Fitzgerald
1
Brady, Michael K.
1
Breazeale, Michael
1
Capella, Michael L.
1
Chen, Jengchung V.
1
Chen, Nuoya
1
Choi, H. S. Chris
1
Choi, Jung Kyu
1
Cook, Laurel Aynne
1
Donato, Carmela
1
Dunk, Kimberly
1
Edvardsson, Bo
1
Fan, Xiucheng
1
Franke, Thomas
1
Gensler, Sonja
1
Giebelhausen, Michael
1
Gottlieb, Udo
1
Jiao, Jinfeng
1
Jin, Hyun Seung
1
Kinard, Brian R.
1
Kinard, Jerry L.
1
Krallmann, Hermann
1
Kunz, Werner H.
1
Köhler, Clemens F.
1
Lee, Woojin
1
Lu, Jin-long
1
Meuter, Matthew L.
1
Mohanty, Smaraki
1
Paluch, Stefanie
1
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Journal of business research : JBR
1
Journal of travel and tourism marketing
1
The journal of services marketing
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ECONIS (ZBW)
3
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Giving back the "self" in self service : customer preferences in self-service failure recovery
Collier, Joel E.
;
Breazeale, Michael
;
White, Allyn
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 604-617
Persistent link: https://www.econbiz.de/10011801633
Saved in:
2
Self-service delight : exploring the hedonic aspects of self-service
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of business research : JBR
68
(
2015
)
5
,
pp. 986-993
Persistent link: https://www.econbiz.de/10010516639
Saved in:
3
The effect of technology readiness on customers' attitudes toward self-service technology and its adoption : the empirical study of U. S. airline self-service check-in kiosks
Lee, Woojin
;
Castellanos, Cassandra
;
Choi, H. S. Chris
- In:
Journal of travel and tourism marketing
29
(
2012
)
7/8
,
pp. 731-743
Persistent link: https://www.econbiz.de/10009711005
Saved in:
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