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subject:"Customer service"
~person:"Collier, Joel E."
~person:"Cook, Laurel Aynne"
~subject:"Fun"
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Customer service
Fun
Selbstbedienung
9
Self-service
9
Consumer behaviour
6
Customer satisfaction
6
Konsumentenverhalten
6
Kundenzufriedenheit
6
Dienstleistungsqualität
5
Service quality
5
Self-service technology
3
Beschwerdemanagement
2
Beziehungsmarketing
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Complaint management
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Control
2
Convenience
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Kundenservice
2
Relationship marketing
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Service recovery
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Technischer Fortschritt
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Technological change
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Confidence
1
Consumer attitudes
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Controlling
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Customer delight
1
Customer experience
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Customer integration
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Customer waiting
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Customers
1
Decision
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Efficiency
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Einzelhandel
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Entscheidung
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Gerechtigkeit
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Hedonic
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Justice
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Collier, Joel E.
Cook, Laurel Aynne
Malhotra, Neeru
2
Mukherjee, Avinandan
2
Shamdasani, Prem
2
Stampfl, Nora S.
2
AlKheder, Sharaf
1
Barnes, Donald C.
1
Barone, Ada Maria
1
Bone, Paula Fitzgerald
1
Brady, Michael K.
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Breazeale, Michael
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Capella, Michael L.
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Castellanos, Cassandra
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Chen, Jengchung V.
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1
Dunk, Kimberly
1
Edvardsson, Bo
1
Fan, Xiucheng
1
Franke, Thomas
1
Gensler, Sonja
1
Giebelhausen, Michael
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Gottlieb, Udo
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Jiao, Jinfeng
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Jin, Hyun Seung
1
Kinard, Brian R.
1
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The journal of services marketing
2
Journal of business research : JBR
1
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ECONIS (ZBW)
3
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1
Consumer effort in service encounters : the overlooked impact of surface acting
Cook, Laurel Aynne
;
Bone, Paula Fitzgerald
;
Sadeghein, Raika
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 297-309
Persistent link: https://www.econbiz.de/10013407489
Saved in:
2
Giving back the "self" in self service : customer preferences in self-service failure recovery
Collier, Joel E.
;
Breazeale, Michael
;
White, Allyn
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 604-617
Persistent link: https://www.econbiz.de/10011801633
Saved in:
3
Self-service delight : exploring the hedonic aspects of self-service
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of business research : JBR
68
(
2015
)
5
,
pp. 986-993
Persistent link: https://www.econbiz.de/10010516639
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