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subject:"Customer service"
~person:"Edvardsson, Bo"
~subject:"Konsumentenverhalten"
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Customer service
Konsumentenverhalten
Dienstleistungsmanagement
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Service management
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2
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Edvardsson, Bo
Bruhn, Manfred
3
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Journal of service management
1
The journal of services marketing
1
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ECONIS (ZBW)
2
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Exploring internal mechanisms forming customer servicescape experiences
Pareigis, Jörg
;
Echeverri, Per
;
Edvardsson, Bo
- In:
Journal of service management
23
(
2012
)
5
,
pp. 677-695
Persistent link: https://www.econbiz.de/10009666543
Saved in:
2
A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)
Svari, Sander
;
Slåtten, Terje
;
Svensson, Göran
; …
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 323-335
Persistent link: https://www.econbiz.de/10009272255
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