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subject:"Customer service"
~person:"Ruyter, Ko de"
~subject:"Lebensmitteleinzelhandel"
~subject:"Service quality"
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Customer service
Lebensmitteleinzelhandel
Service quality
Selbstbedienung
2
Self-service
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Bank
1
Beziehungsmarketing
1
Consumer behaviour
1
Dienstleistungsqualität
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E-commerce
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Elektronisches Handelssystem
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Konsumentenverhalten
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Ruyter, Ko de
Collier, Joel E.
4
Boslau, Madlen
3
Mattila, Anna S.
3
Streukens, Sandra
3
Cranage, David A.
2
Fan, Alei
2
George, Ajimon
2
Gleitsmann, Sinje
2
Guttzeit, Mandy
2
Hung, Kam
2
Kumar, G. S. Gireesh
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Liu, Chun
2
Malhotra, Neeru
2
Mukherjee, Avinandan
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Nembach-Langer, Lydia
2
Roschk, Holger
2
Schulze, Birgit
2
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2
Spiller, Achim
2
Stampfl, Nora S.
2
Wetzels, Martin
2
Wu, Luorong
2
Ahn, Jee Ahe
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Aimin, Wang
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Al-Dwairi, Radwan Moh’d
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AlKheder, Sharaf
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Alalwan, Ali Abdallah
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1
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Baabdullah, Abdullah Mohammed
1
Babakus, Emin
1
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Journal of marketing
1
Journal of service research : JSR
1
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ECONIS (ZBW)
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Return on interactivity : the impact of online agents on newcomer adjustment
Köhler, Clemens F.
;
Rohm, Andrew J.
;
Ruyter, Ko de
; …
- In:
Journal of marketing
75
(
2011
)
2
,
pp. 93-108
Persistent link: https://www.econbiz.de/10008935841
Saved in:
2
Customer self-efficacy in technology-based self-service : assessing between- and within-person differences
Beuningen, Jacqueline van
;
Ruyter, Ko de
;
Wetzels, Martin
; …
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 407-428
Persistent link: https://www.econbiz.de/10003853607
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