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subject:"Deregulation"
~person:"Murugan, Rajeswari"
~subject:"Relationship marketing"
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Deregulation
Relationship marketing
Beziehungsmarketing
2
Consumer behaviour
2
Customer retention
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Customer satisfaction
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Kundenbindung
2
Kundenzufriedenheit
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Service quality
2
Telecommunications industry
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Telekommunikationssektor
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Confidence
1
Digitale Dienste
1
Employee retention
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Internet
1
Mitarbeiterbindung
1
Mobile communications
1
Mobile phone
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Mobilkommunikation
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Mobiltelefon
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Vertrauen
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Viral marketing
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Virales Marketing
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Web-based service
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advocacy
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affective commitment
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benchmarks
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calculative commitment
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commitment
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customer loyalty
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customer retention
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customer satisfaction
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internet
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loyalty intentions
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mobile phones
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perceived quality
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perceived service quality
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repurchase
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retention
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Murugan, Rajeswari
From, Johan
5
Izogo, Ernest Emeka
4
Bena, Jan
3
Eliassen, Kjell A.
3
Keuper, Frank
3
MacAvoy, Paul W.
3
Meel, Dr. Pankaj
3
Ondko, Peter
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Quach, Sara
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Thaichon, Paramaporn
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Vourvachaki, Evangelia
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Xia, Jun
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Akroush, Mamoun N.
2
Alwahaishi, Saleh
2
Amine, Nehari Talet
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Arezki, Rabah
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Asongu, Simplice
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Bachiller, Patricia
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Bock, Andreas H.
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Brandenberg, Alexandra
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Briglauer, Wolfgang
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Cegarra Navarro, Juan Gabriel
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Dequiedt, Vianney
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Diwan, Saloni Pawan
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Doellgast, Virginia
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Fan, Rachel Yuting
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Florio, Massimo
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Gustafsson, Anders
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Hogenschurz, Bernhard
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Jain, Rekha
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Klotz, Robert
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Kolberg, Lars C.
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Leal-Millan, Antonio
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Livne, Gilad
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Marino, Marit Sjovaag
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Mendiratta, Vibhuti
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Mohammed Ali, Shebin
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International journal of business innovation and research
1
International journal of process management and benchmarking : IJPMB
1
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ECONIS (ZBW)
2
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A three-dimensional approach to customer retention in mobile phone services
Murugan, Rajeswari
;
Rajendran, G.
- In:
International journal of process management and …
3
(
2013
)
4
,
pp. 494-510
Persistent link: https://www.econbiz.de/10010338918
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2
Customer loyalty intentions in broadband internet services
Murugan, Rajeswari
;
Rajendran, G.
- In:
International journal of business innovation and research
7
(
2013
)
4
,
pp. 487-503
Persistent link: https://www.econbiz.de/10010212325
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