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subject:"Dienstleistungsqualität"
~accessRights:"restricted"
~isPartOf:"Tourism review"
~subject:"Luftverkehrspolitik"
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Dienstleistungsqualität
Luftverkehrspolitik
Airline
5
Fluggesellschaft
5
Service quality
4
Consumer behaviour
3
Customer satisfaction
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Beziehungsmarketing
2
COVID-19
2
Coronavirus
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Low-cost strategy
2
Niedrigpreisstrategie
2
Relationship marketing
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Tourism industry
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Tourismuswirtschaft
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Advertising effects
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Air passenger transport
1
Air transport
1
Airline industry
1
Airline promotion
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Airlines
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Beschwerdemanagement
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Brand image
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Brand management
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Complaint management
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Crisis
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Customer forgiveness
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Customer service
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Dienstleistungssektor
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Emotion
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Ethiopia
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Framing
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Full-service and low-cost carriers
1
Habitual service failure
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Kano model
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Kundenservice
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Low-cost carrier (LCC)
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Luftverkehr
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Markenführung
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Al Alawi, Alamir
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Al-Romeedy, Bassam Samir
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Albuquerque, André Philippi Gonzaga de
1
Amin, Muslim
1
Cobanoglu, Cihan
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Elbaz, Ahmed Mohamed
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Fu, Yan-Kai
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Herjanto, Halimin
1
Medeiros, Denise Dumke de
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Mekawy, Moustafa
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Melo, Fagner José Coutinho de melo
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Okumus, Fevzi
1
Soliman, Mohammad
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Tourism review
Journal of air transport management
62
Journal of travel and tourism marketing
9
Journal of retailing and consumer services
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Transportation research / E : an international journal
5
Economics of transportation : the official journal of the International Transportation Economics Association
4
International journal of industrial organization
4
Service business
4
Services marketing quarterly
4
International journal of hospitality management
3
Quality management journal : QMJ
3
Research in transportation economics
3
Review of industrial organization : RIO
3
Springer eBook Collection
3
Tourism management : research, policies, practice
3
IEEE transactions on engineering management : EM
2
Journal of customer behaviour
2
Journal of revenue and pricing management
2
Operations management research : OMR ; advancing practice through theory
2
Routledge studies in the modern world economy
2
The TQM journal : the international review of organizational improvement
2
Transportation science : a journal of the Institute for Operations Research and the Management Sciences
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Accounting, Finance, Sustainability, Governance & Fraud: Theory and Application
1
Advances in African Economic, Social and Political Development
1
Advances in management accounting
1
Asia Pacific journal of marketing and logistics
1
Benchmarking : an international journal
1
Benchmarking : an international journal ; BIJ
1
Centre for Research on Transportation 25th Anniversary Series 1971-1996
1
Corporate Governance, Sustainability, and Information Systems in the Aviation Sector, Volume I
1
Decision : official journal of Indian Institute of Management Calcutta
1
Economics and business review
1
Edward Elgar E-Book Archive
1
Edward Elgar books
1
Elgaronline
1
Eurasian business review
1
EuroMed journal of management : EMJM
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International economic journal
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1
Airline brand image, passenger perceived value and loyalty towards full-service and low-cost carriers
Fu, Yan-Kai
- In:
Tourism review
78
(
2023
)
6
,
pp. 1433-1451
Persistent link: https://www.econbiz.de/10014511720
Saved in:
2
Customer responses to airline companies' service failure and recovery strategies : the moderating role of service failure habit
Elbaz, Ahmed Mohamed
;
Soliman, Mohammad
;
Al Alawi, Alamir
; …
- In:
Tourism review
78
(
2023
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10014235249
Saved in:
3
Airline quality assessment towards strategic tourism management improvements
Albuquerque, André Philippi Gonzaga de
;
Melo, Fagner …
- In:
Tourism review
77
(
2022
)
2
,
pp. 570-591
Persistent link: https://www.econbiz.de/10012939756
Saved in:
4
Airline service : low-cost-carriers (LCCs) failure and passenger emotional experience
Herjanto, Halimin
;
Amin, Muslim
;
Okumus, Fevzi
; …
- In:
Tourism review
77
(
2022
)
3
,
pp. 945-963
Persistent link: https://www.econbiz.de/10013368792
Saved in:
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