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subject:"Dienstleistungsqualität"
~person:"Beverland, Michael"
~person:"Högström, Claes"
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Dienstleistungsqualität
Customer satisfaction
3
Freizeitwirtschaft
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Kundenzufriedenheit
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Leisure industries
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Service quality
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Norway
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Norwegen
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Beverland, Michael
Högström, Claes
Dietl, Helmut
2
Franck, Egon
2
Hsu, Hui-hsien
2
Hughes, Matthew
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Hughes, Paul
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Liu, Yi-de
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Ittamalla, Rajesh
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Journal of retailing and consumer services
1
Marketing intelligence & planning
1
The TQM journal : the international review of organizational improvement
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ECONIS (ZBW)
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How in-store educational and entertaining events influence shopper satisfaction
Sands, Sean
;
Oppewal, Harmen
;
Beverland, Michael
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 9-20
Persistent link: https://www.econbiz.de/10010503939
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2
The theory of attractive quality and experience offerings
Högström, Claes
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 111-127
Persistent link: https://www.econbiz.de/10008938679
Saved in:
3
How to create attractive and unique customer experiences : an application of Kano's theory of attractive quality to recreational tourism
Högström, Claes
;
Rosner, Marina
;
Gustafsson, Anders
- In:
Marketing intelligence & planning
28
(
2010
)
4
,
pp. 385-402
Persistent link: https://www.econbiz.de/10008652227
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