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subject:"Dienstleistungsqualität"
~person:"Grewal, Rajdeep"
~subject:"cancellation rates"
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Dienstleistungsqualität
cancellation rates
Airline
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Fluggesellschaft
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Competition
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Luftverkehr
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Service quality
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Wettbewerb
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1997-2005
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Grewal, Rajdeep
Brueckner, Jan K.
7
Han, Heesup
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ECONIS (ZBW)
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Competition and firm service reliability decisions : a study of the airline industry
Zhou, Chen
;
Albuquerque, Paulo
;
Grewal, Rajdeep
- In:
Journal of marketing research
58
(
2021
)
2
,
pp. 377-399
Persistent link: https://www.econbiz.de/10012492716
Saved in:
2
Competition and firm service reliability decisions : a study of the airline industry
Zhou, Chen
;
Albuquerque, Paulo
;
Grewal, Rajdeep
-
2016
Persistent link: https://www.econbiz.de/10011576867
Saved in:
3
Customer satisfaction heterogeneity and shareholder value
Grewal, Rajdeep
;
Chandrashekaran, Murali
;
Citrin, Alka V.
- In:
Journal of marketing research : JMR
47
(
2010
)
4
,
pp. 612-626
Persistent link: https://www.econbiz.de/10009234932
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