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subject:"Dienstleistungsqualität"
~person:"Helkkula, Anu"
~subject:"Messung"
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Dienstleistungsqualität
Messung
Customer value
3
Kundenwert
3
Service quality
2
2007
1
Betriebliche Wertschöpfung
1
Beziehungsmarketing
1
Co-creation
1
Consumer behaviour
1
Customer
1
Customer integration
1
Dienstleistung
1
Gesundheitswesen
1
Großbritannien
1
Health care
1
Health care system
1
Konsumentenverhalten
1
Kundenintegration
1
Mobile Anwendung
1
Mobile application
1
Mobile phone
1
Mobiltelefon
1
Narrative Methode
1
Narrative method
1
Practices
1
Relationship marketing
1
Role
1
Services
1
United Kingdom
1
Value co-creation
1
Value creation
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Helkkula, Anu
Kumar, V.
11
Geruso, Michael
5
Prinz, Daniel
5
Gallarza, Martina G.
4
Layton, Timothy J.
4
Del Chiappa, Giacomo
3
Guo, Lin
3
Le Nguyen Hau
3
McColl-Kennedy, Janet R.
3
Pham Ngoc Thuy
3
Rust, Roland T.
3
Sesé, F. Javier
3
Shah, Denish
3
Tang, Chuanyi
3
Wiesel, Thorsten
3
Aflaki, Sam
2
Al Haj Eid, Mohammad Badi’
2
Arteaga-Moreno, Francisco
2
Chang, Hong-Sheng
2
Cheung, Fung Yi Millissa
2
Chon, Kaye
2
Dandis, Ala' Omar
2
Dedeoğlu, Bekir Bora
2
Edvardsson, Bo
2
El-Adly, Mohammed Ismail
2
Eriksson, Maria
2
Friederichs-Schmidt, Silke
2
Gil Saura, Irene
2
Guth, Clemens
2
Hallikas, Jukka
2
Hao, Fei
2
Hasan, Abdulla Al-Towfiq
2
Hogan, Suellen J.
2
Hollebeek, Linda D.
2
Immonen, Mika
2
Ingelsson, Pernilla
2
Itani, Omar S.
2
Iyer, Pramod
2
Jain, Dipak
2
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Journal of customer behaviour
1
Journal of service management
1
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ECONIS (ZBW)
2
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1
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
2
Circularity of customer service experience and customer perceived value
Helkkula, Anu
;
Kelleher, Carol
- In:
Journal of customer behaviour
9
(
2010
)
1
,
pp. 37-53
Persistent link: https://www.econbiz.de/10003965734
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