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subject:"Duopoly"
~isPartOf:"Journal of service theory and practice : JSTP"
~subject:"Kundenzufriedenheit"
~type_genre:"Aufsatz in Zeitschrift"
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Duopoly
Kundenzufriedenheit
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Consumer behaviour
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Switching behaviour
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Attractiveness of alternatives
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Chuah, Stephanie Hui-wen
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Thurasamy Ramayah
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Journal of service theory and practice : JSTP
Journal of business research : JBR
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The journal of industrial economics
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Information economics and policy : IEP
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Journal of service management
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Managing service quality : MSQ ; an international journal
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The journal of business & industrial marketing
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The service industries journal
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Asia Pacific journal of marketing and logistics
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International journal of industrial organization
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Inventi impact: retailing & consumer services
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Journal of economics & management strategy : JEMS
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Journal of organizational computing and electronic commerce
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
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Journal of retailing
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Journal of retailing and consumer services
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Marketing intelligence & planning
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4OR : quarterly journal of the Belgian, French and Italian Operations Research Societies
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Agricultural economics : the journal of the International Association of Agricultural Economists
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Auditing : a journal of practice & theory
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Bangladesh journal of political economy
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Corporate reputation review
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EuroMed journal of business
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Why do satisfied customers defect? : a closer look at the simultaneous effects of switching barriers and inducements on customer loyalty
Chuah, Stephanie Hui-wen
;
Rauschnabel, Philipp A.
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 616-641
Persistent link: https://www.econbiz.de/10011707281
Saved in:
2
Switching barriers and customer retention : why customers dissatisfied with online service recovery remain loyal
Li, Chia-Ying
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 370-393
Persistent link: https://www.econbiz.de/10011400714
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