//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"E-Business"
~accessRights:"free"
~isPartOf:"Working papers / Institut für Wirtschaftsinformatik der Universität Bern"
~subject:"Konsumentenverhalten"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer experience management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
E-Business
Konsumentenverhalten
Beziehungsmarketing
8
Relationship marketing
8
Beschwerdemanagement
4
Complaint management
4
Consumer behaviour
4
Schweiz
4
Switzerland
4
E-commerce
3
Electronic Commerce
3
Internet
3
Telecommunications industry
3
Telekommunikationssektor
3
Theorie
2
Theory
2
Brand
1
Business organization
1
Customer service
1
Digital platform
1
Digitale Plattform
1
Empirical method
1
Empirische Methode
1
Kundenservice
1
Markenartikel
1
Marketing
1
Marketing management
1
Marketingmanagement
1
Measurement
1
Meinung
1
Messung
1
Mobile communications
1
Mobilkommunikation
1
Opinion
1
Outsourcing
1
Swisscom Mobile
1
Unternehmensorganisation
1
more ...
less ...
Online availability
All
Free
Type of publication
All
Book / Working Paper
4
Type of publication (narrower categories)
All
Arbeitspapier
4
Graue Literatur
4
Non-commercial literature
4
Working Paper
4
Language
All
German
2
English
2
Author
All
Zaugg, Alexandra Daniela
3
Adi, Daniel
1
Borean, Alessandro
1
Gubelmann, Patrick
1
Gubelmann, Thomas
1
Jäggi, Natalie
1
Pescio, Anelia
1
Scholl, Barbara
1
more ...
less ...
Published in...
All
Working papers / Institut für Wirtschaftsinformatik der Universität Bern
Cogent business & management
72
Psychology & marketing
18
Pakistan journal of commerce and social sciences
16
Administrative Sciences : open access journal
15
Journal of Asian finance, economics and business : JAFEB
15
European research studies
13
Journal of open innovation : technology, market, and complexity
12
Expert journal of marketing
10
Marketing i menedžment innovacij : m&mi
9
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
8
Global business and finance review
8
European journal of management and business economics : EJM&BE
7
Faculty & research / Insead : working paper series
7
Future Business Journal
7
Journal of business economics and management
7
Management : journal of contemporary management issues
7
The Lahore journal of business
7
International journal of management and economics
6
Amfiteatru economic : an economic and business research periodical
5
Italian journal of marketing : ITJM
5
Journal of global information management
5
Journal of retailing and consumer services
5
Verslas : teorija ir praktika : Vilniaus Gedimino Technikos Universiteto mokslo žurnalas
5
Central European business review : CEBR
4
Economic and business review : EBR
4
International journal of economics and financial issues : IJEFI
4
International journal of management, economics and social sciences : IJMESS
4
International journal of retail and distribution management
4
Journal of marketing and consumer behaviour in emerging markets
4
Journal of risk and financial management : JRFM
4
Journal of the Academy of Marketing Science
4
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
4
The Romanian economic journal : REJ
4
The journal of brand management : an international journal
4
Working paper / International University in Germany, School of Business Administration
4
Working paper series
4
Academic journal of economic studies
3
Arab economic and business journal
3
Asian journal of business and accounting : AJBA
3
more ...
less ...
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Einstellungs- und verhaltensorientierte Perspektive der Kundenbindung : ein Ansatz zur Operationalisierung
Jäggi, Natalie
(
contributor
);
Pescio, Anelia
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003791536
Saved in:
2
A conceptual analysis of the e-channel's multifaceted nature in the 21st century
Zaugg, Alexandra Daniela
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003791537
Saved in:
3
Beschwerdefördernde Gestaltung von Online-Beschwerdemöglichkeiten
Gubelmann, Patrick
;
Adi, Daniel
;
Borean, Alessandro
; …
-
2007
Persistent link: https://www.econbiz.de/10003791538
Saved in:
4
Channelspecific complaint behaviour : the case of online complaining
Zaugg, Alexandra Daniela
(
contributor
)
-
2006
Persistent link: https://www.econbiz.de/10003468452
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->