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subject:"Effizienz"
subject:"Indien"
~isPartOf:"The international journal of bank marketing : IJBM"
~person:"Coughlan, Joseph"
~person:"Srivastav, Garima"
~subject:"Risikomanagement"
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Effizienz
Indien
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Customer integration
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Customer satisfaction
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Dienstleistungsqualität
1
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SERVQUAL
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Service quality
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Coughlan, Joseph
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The international journal of bank marketing : IJBM
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ECONIS (ZBW)
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Impact of service quality on customer satisfaction in private and public sector banks
Paul, Justin
;
Mittal, Arun
;
Srivastav, Garima
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
5
,
pp. 606-622
Persistent link: https://www.econbiz.de/10011606120
Saved in:
2
Including the customer in efficiency analysis : evidence of a hybrid relational-transactional apporach
Coughlan, Joseph
;
Shale, Estelle
;
Dyson, Robert G.
- In:
The international journal of bank marketing : IJBM
28
(
2010
)
2
,
pp. 136-149
Persistent link: https://www.econbiz.de/10008696420
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