Schaefer, Jones Luís; Tardio, Paulo Roberto; Baierle, … - In: Administrative Sciences : open access journal 13 (2023) 2, pp. 1-16
The adoption of models based on key performance indicators to diagnose and evaluate the competitiveness of companies has been presented as a trend in the operations' management. These models are structured with different variables in complex interrelationships, making diagnosis and monitoring...