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subject:"Estimation"
~person:"Gustafsson, Anders"
~subject:"Customer satisfaction"
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Gustafsson, Anders
Kaiser, Ulrich
26
Hempell, Thomas
11
Yilmazkuday, Hakan
11
Crucini, Mario J.
7
Falk, Martin
7
Pfeiffer, Friedhelm
7
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6
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Lange, Fabian
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Levchenko, Andrei A.
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McColl-Kennedy, Janet R.
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Piva, Mariacristina
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Rasel, Fabienne
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Rault, Christophe
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ECONIS (ZBW)
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Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
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2
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
3
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
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