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subject:"Führungskräfte"
~isPartOf:"International journal of hospitality management"
~subject:"Kundenservice"
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Führungskräfte
Kundenservice
Tourism employees
171
Tourismusberufe
171
Hotel industry
129
Hotellerie
129
Arbeitszufriedenheit
75
Job satisfaction
75
Arbeitsverhalten
38
Work behaviour
38
Arbeitskräfte
37
Workforce
37
Employee retention
31
Mitarbeiterbindung
31
Stress
30
Work stress
30
Dienstleistungsqualität
29
Service quality
29
Emotion
24
Leistungsmotivation
23
Work motivation
23
Arbeitsleistung
21
Gastronomie
21
Job performance
21
Restaurant industry
21
Consumer behaviour
20
Customer satisfaction
20
Konsumentenverhalten
20
Kundenzufriedenheit
20
Arbeitsmobilität
18
Arbeitspsychologie
18
Beziehungsmarketing
18
Labour mobility
18
Organizational psychology
18
Relationship marketing
18
Hotel employees
17
Coronavirus
15
USA
13
United States
13
Customer service
12
Personality psychology
12
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22
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English
22
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Atkinson, Peter
1
Bai, Billy
1
Bilgihan, Anil
1
Bizjak, Boštjan
1
Brewster, Zachary W.
1
Chan, Wilco W. H.
1
Chang, Hsuan Hsuan
1
Cheng, Bao
1
Cheng, Xusen
1
Cheung, Sau Yin
1
Choi, Hyung-Min
1
Cruz, Margarita
1
Derqui, Belen
1
Fabjan, Daša3
1
Filimonau, Viachaslau
1
Foroudi, Pantea
1
Fu, Shixuan
1
Fu, Yang
1
Gourlay, Kenneth
1
Gu, Huimin
1
Ho, Jo Ann
1
Hodari, Demian
1
Hon, Alice H. Y.
1
Horng, Jeou-shyan
1
Hu, Rong
1
Huang, Xiaoyu
1
Huey Chern Boo
1
Kang, Hee Jung
1
Khoo-Lattimore, Catheryn
1
Kim, Peter Beomcheol
1
Kim, Seongseop
1
Kim, Seontaik
1
Kim, Woo Gon
1
Knežević, Mladen
1
Kruesi, Michael Alexander
1
Kukulj, Staša
1
Lee, JungHoon
1
Leung, Xi Y.
1
Li, Shanshi
1
Li, Yuan
1
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International journal of hospitality management
International journal of contemporary hospitality management
14
The journal of services marketing
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of hospitality marketing & management
3
Journal of service research : JSR
3
Journal of business research : JBR
2
Service business
2
Tourism management : research, policies, practice
2
Asia Pacific journal of marketing and logistics
1
Cogent business & management
1
Cornell hospitality quarterly : CQ
1
Cross cultural management : an international journal
1
Cruise tourism and society : a socio-economic perspective
1
European journal of management and business economics : EJM&BE
1
Gender economics ; Volume 2
1
Global journal of business management : GJBM
1
Global journal of business research : GJBR
1
International journal of business and economics
1
International journal of economics and finance
1
International journal of management and economics
1
International journal of services, economics and management
1
Journal of Islamic marketing : JIMA
1
Journal of business ethics : JOBE
1
Journal of international business and economics : JIBE
1
Journal of retailing
1
Journal of service management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Management research review
1
Managing global transitions : international research journal
1
Nankai business review international
1
Operations management : a strategic approach
1
Psychology & marketing
1
Serbian journal of management : an international journal for theory and practice of management science ; SJM
1
The Cornell hospitality quarterly
1
The TQM journal : the international review of organizational improvement
1
Tourism and hospitality research : the surrey quarterly review
1
Tourism economics : the business and finance of tourism and recreation
1
Transcontinental strategies for industrial development and economic growth
1
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ECONIS (ZBW)
22
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1
The impact of management structure on guest satisfaction in chain-affiliated hotels and the moderating influence of chain scale
Cruz, Margarita
;
Hodari, Demian
;
Raub, Steffen P.
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014457829
Saved in:
2
Why do hotel frontline employees use service robots in the workplace? : a technology affordance theory perspective
Leung, Xi Y.
;
Zhang, Huiying
;
Lyu, Jiaying
;
Bai, Billy
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013482355
Saved in:
3
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
4
Age stereotypes and the job suitability of older workers from hotel managers' perspectives
Cheung, Sau Yin
;
Woo, Linda
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012547911
Saved in:
5
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
6
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
7
The "mask effect" on the tips that customers leave restaurant servers
Brewster, Zachary W.
;
Gourlay, Kenneth
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013328028
Saved in:
8
An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop
;
Kim, Peter Beomcheol
;
Kim, Seontaik
; …
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012146201
Saved in:
9
How to fuel employees' prosocial behavior in the hotel service encounter
Kang, Hee Jung
;
Kim, Woo Gon
;
Choi, Hyung-Min
;
Li, Yuan
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012146203
Saved in:
10
The COVID-19 pandemic and organisational commitment of senior hotel managers
Filimonau, Viachaslau
;
Derqui, Belen
;
Matute, Jorge
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012389394
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