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subject:"Führungsstil"
~person:"Connelly, Shane"
~person:"Miao, Li"
~subject:"Konsumentenverhalten"
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Führungsstil
Konsumentenverhalten
Emotion
22
Consumer behaviour
8
Leadership style
7
Customer satisfaction
4
Customer service
4
Dienstleistungsqualität
4
Kundenservice
4
Kundenzufriedenheit
4
Service quality
4
Experiment
3
Führungskräfte
3
Leadership
3
Managers
3
Organizational behaviour
3
Personalführung
3
Verhalten in Organisationen
3
emotion regulation
3
Arbeitspsychologie
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Beziehungsmarketing
2
Cognition
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Communication
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Decision
2
Emotions
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Entscheidung
2
Ethics
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Ethik
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Gastgewerbe
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Kognition
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Kommunikation
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Krankenhaus
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Motivation
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Organizational psychology
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Personality psychology
2
Persönlichkeitspsychologie
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14
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15
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15
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English
15
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Connelly, Shane
Miao, Li
Septianto, Felix
27
Han, Heesup
21
Bagozzi, Richard P.
20
Ashkanasy, Neal M.
13
Kemp, Elyria
13
Humphrey, Ronald H.
12
Mattila, Anna S.
12
Pham, Michel T.
12
Phau, Ian
12
Sarkar, Abhigyan
12
Loureiro, Sandra Maria Correia
11
Prayag, Girish
10
Siddiqui, Danish Ahmed
10
Williams, Patti
10
Prashar, Sanjeev
9
Antonetti, Paolo
8
Hanks, Lydia
8
Jang, Soocheong
8
Kidwell, Blair
8
McGraw, A. Peter
8
Medler-Liraz, Hana
8
Ahn, Jiseon
7
Espinoza Petersen, Francine
7
Garg, Nitika
7
Grappi, Silvia
7
Junaid, Muhammad
7
Ladhari, Riadh
7
MacInnis, Deborah J.
7
Ribeiro, Manuel Alector
7
Sar, Sela
7
Welpe, Isabell M.
7
Wen, Taylor Jing
7
Woosnam, Kyle Maurice
7
Yin, Dezhi
7
Zhang, Han
7
Andrade, Eduardo B.
6
Bui, M̃y
6
Chua, Bee-Lia
6
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The leadership quarterly : LQ ; an international journal of political, social and behavioral science
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of hospitality marketing & management
1
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
1
The journal of services marketing
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
15
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1
Customer-customer interactions (CCIs) at conferences : an identity approach
Wei, Wei
;
Lu, Ying
;
Miao, Li
;
Cai, Liping A.
;
Wang, Chen-ya
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 154-170
Persistent link: https://www.econbiz.de/10011642671
Saved in:
2
Modeling event attendees' experiences during customer-customer encounters (CCEs)
Wei, Wei
;
Miao, Li
;
Cai, Liping A.
;
Adler, Howard
- In:
International journal of contemporary hospitality management
29
(
2017
)
8
,
pp. 2085-2102
Persistent link: https://www.econbiz.de/10011783565
Saved in:
3
Consumers' emotional responses and emotion regulation strategies during multistage waiting in restaurants
Kim, Seontaik
;
Miao, Li
;
Magnini, Vincent P.
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
3
,
pp. 291-318
Persistent link: https://www.econbiz.de/10011486361
Saved in:
4
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
5
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
6
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
7
Leading with emotion : an overview of the special issue on leadership and emotions
Connelly, Shane
;
Gooty, Janaki
- In:
The leadership quarterly : LQ ; an international …
26
(
2015
)
4
,
pp. 485-488
Persistent link: https://www.econbiz.de/10011376962
Saved in:
8
How outstanding leaders lead with affect : an examination of charismatic, ideological, and pragmatic leaders
Griffith, Jennifer
;
Connelly, Shane
;
Thiel, Chase
; …
- In:
The leadership quarterly : LQ ; an international …
26
(
2015
)
4
,
pp. 502-517
Persistent link: https://www.econbiz.de/10011376968
Saved in:
9
Special issue: Leadership and emotions
Connelly, Shane
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011377025
Saved in:
10
Leader-follower interpersonal emotion management : managing stress by person-focused and emotion-focused emotion management
Thiel, Chase
;
Griffith, Jennifer
;
Connelly, Shane
- In:
Journal of leadership & organizational studies : JLOS; …
22
(
2015
)
1
,
pp. 5-20
Persistent link: https://www.econbiz.de/10010482966
Saved in:
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