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subject:"Financial audit"
~subject:"Einzelhandel"
~subject:"Hotel industry"
~type_genre:"Case study"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Financial audit
Einzelhandel
Hotel industry
Dienstleistungsqualität
155
Service quality
155
Qualitätsmanagement
28
Quality management
27
Customer satisfaction
24
Kundenzufriedenheit
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Dabestani, Reza
2
Shirouyehzad, Hadi
2
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Aryanezhad, Mir-Bahador
1
Auh, Seigyoung
1
Balbastre-Benavent, Francisco
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Chadha, S. K.
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Chaney, Paul K.
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Crawford, John C.
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Crisafulli, Benedetta
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Cudney, Elizabeth A.
1
Ding, Rong
1
Faltlhauser, Oliver
1
Fisher, Michelle
1
Gygax, André F.
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Haddad, Abeer
1
Hsieh, Ling-Feng
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Inaba, Tatsuya
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Jeter, Debra C.
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Jia, Yuping
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Kagermeier, Andreas
1
Kanellopoulos, Dimitris
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Lazarinis, Fotis
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Lin, Li-Hung
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Lin, Yi-Yin
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Lofti, Farhad Hosseinzadeh
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Lotfi, Farhad Hosseinzadeh
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Masoudi, Ali
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Mengüç, Bülent
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Michelli, Joseph
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Michelli, Joseph A.
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Paryani, Kioumars
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Redondo-Cano, Ana María
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Rishi, Bikramjit
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Accounting and finance : journal of the Accounting Association of Australia and New Zealand
1
Auditing : a journal of practice & theory
1
International journal of business information systems : IJBIS
1
International journal of productivity and quality management : IJPQM
1
International journal of services and operations management
1
International journal of services and standards
1
International journal of services technology and management
1
Journal of accounting and public policy
1
Journal of business research : JBR
1
Journal of retailing and consumer services
1
Journal of travel and tourism marketing
1
Münchner geographische Hefte : MGH
1
Quality management journal : QMJ
1
Service business : an international journal
1
Services marketing cases in emerging markets : an asian perspective
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
17
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1
Managing customer complaints : the case of Imperial Orchid Hotels in Thailand
Singh, Jaywant
;
Crisafulli, Benedetta
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 35-43)
.
2017
Persistent link: https://www.econbiz.de/10011537859
Saved in:
2
An AHP/DEA ranking method based on service quality approach : a case study in hotel industry
Shirouyehzad, Hadi
;
Lofti, Farhad Hosseinzadeh
; …
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 434-445
Persistent link: https://www.econbiz.de/10009745032
Saved in:
3
Damaged auditor reputation and analysts' forecast revision frequency
Cahan, Steven F.
;
Chaney, Paul K.
;
Jeter, Debra C.
; …
- In:
Auditing : a journal of practice & theory
32
(
2013
)
1
,
pp. 33-60
Persistent link: https://www.econbiz.de/10009721283
Saved in:
4
A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
3
,
pp. 289-308
Persistent link: https://www.econbiz.de/10009574594
Saved in:
5
Impact of positioning strategies on service firm performance
Blankson, Charles
;
Crawford, John C.
- In:
Journal of business research : JBR
65
(
2012
)
3
,
pp. 311-316
Persistent link: https://www.econbiz.de/10009507209
Saved in:
6
Auditor mergers, audit quality and audit fees : evidence from the PricewaterhouseCoopers merger in the UK
Ding, Rong
;
Jia, Yuping
- In:
Journal of accounting and public policy
31
(
2012
)
1
,
pp. 69-85
Persistent link: https://www.econbiz.de/10009500091
Saved in:
7
The perceived autonomy-perceived service climate relationship : the contingency effect of store-level tenure diversity
Auh, Seigyoung
;
Mengüç, Bülent
;
Fisher, Michelle
; …
- In:
Journal of retailing and consumer services
18
(
2011
)
6
,
pp. 509-520
Persistent link: https://www.econbiz.de/10009375657
Saved in:
8
QFD application in the hospitality industry : a hotel case study
Paryani, Kioumars
;
Masoudi, Ali
;
Cudney, Elizabeth A.
- In:
Quality management journal : QMJ
17
(
2010
)
1
,
pp. 7-28
Persistent link: https://www.econbiz.de/10003962108
Saved in:
9
The implementation of a quality management system based on the Q tourist quality standard : the case of hotel sector
Viada-Stenger, M. Clara
;
Balbastre-Benavent, Francisco
; …
- In:
Service business : an international journal
4
(
2010
)
3/4
,
pp. 177-196
Persistent link: https://www.econbiz.de/10008746904
Saved in:
10
Service quality measurement and its implications : a case study of Vishal Mega Mart
Singh, Harvinder
;
Chadha, S. K.
;
Rishi, Bikramjit
- In:
International journal of services and standards
6
(
2010
)
2
,
pp. 150-169
Persistent link: https://www.econbiz.de/10008757353
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