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subject:"Germany"
~person:"Gremler, Dwayne D."
~person:"Korpiun, Michael"
~subject:"Occupational qualification"
~subject:"USA"
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Germany
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Beziehungsmarketing
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Gremler, Dwayne D.
Korpiun, Michael
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Journal of service management
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ECONIS (ZBW)
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Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
Saved in:
2
Erfolgsfaktoren personendominanter Dienstleistungen : eine quantitative Analyse am Beispiel der Friseurdienstleistung
Korpiun, Michael
-
1998
Persistent link: https://www.econbiz.de/10013421303
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