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subject:"Health care"
~isPartOf:"Technological forecasting & social change : an international journal"
~subject:"Roboter"
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Search: subject_exact:"Dienstleistungsqualität"
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Health care
Roboter
Dienstleistungsqualität
39
Service quality
39
Consumer behaviour
18
Konsumentenverhalten
18
Customer satisfaction
16
Kundenzufriedenheit
16
Gesundheitsversorgung
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Gesundheitswesen
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Health care system
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Beziehungsmarketing
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Relationship marketing
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Hospital
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Krankenhaus
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Robot
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Customer service
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Kundenservice
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Customer integration
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E-Health
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E-health
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Healthcare
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Kundenintegration
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Patienten
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Patients
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Satisfaction
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Service robots
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Social Web
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Social web
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Artificial intelligence
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Betriebliche Wertschöpfung
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Data protection
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Datenschutz
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Emotion
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Innovation
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Künstliche Intelligenz
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Online retailing
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Online-Handel
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Kim, Rachel H.
2
Lee, Chang Won
2
Agarwal, Anurag K.
1
Bu, Caihong
1
Cegarra Navarro, Juan Gabriel
1
Chauhan, Ankur
1
Chen, Haotian
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Chen, Lihan
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Chen, Shuhui
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Chiang, Ai-Hsuan
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Chiappetta Jabbour, Charbel José
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Cleven, Anne
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Cui, Fangfang
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D'Angelo, Alfredo
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Fait, Monica
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Frank, Darius-Aurel
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Gao, Yacong
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García-Pérez, Alexeis
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Gaukler, Gary M.
1
Hajli, Nick
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Hou, Hongli
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Huang, Youlin
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Huo, Yixi
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Jakhar, Suresh Kumar
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Jang, Sung Hee
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Jiang, Mian
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Jung, Yoonhyuk
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Ker, Jun-Ing
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Kim, Seongcheol
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Klaus, Philipp
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Lee, Donhee
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Lemke, Fred
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Lo, Yu-Ju
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Lu, Wei
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Ma, Rui
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Technological forecasting & social change : an international journal
Health care management review : HCM review
55
Journal of health organization and management
40
International journal of hospitality management
36
Health marketing quarterly
29
The TQM journal : the international review of organizational improvement
24
Quality management journal : QMJ
21
Journal of health economics
19
Journal of service management
18
Journal of business research : JBR
17
The service industries journal
17
Total quality management & business excellence
17
Management science : journal of the Institute for Operations Research and the Management Sciences
16
NBER working paper series
16
International journal of productivity and quality management : IJPQM
13
NBER Working Paper
13
Health care management science
12
International journal of pharmaceutical and healthcare marketing : IJPHM
12
The European journal of health economics
12
Working paper / National Bureau of Economic Research, Inc.
12
Health economics
11
Health economics review
11
International journal of quality & reliability management
11
International journal of quality and service sciences
11
Manufacturing & service operations management : M & SOM
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Production and operations management : the flagship research journal of the Production and Operations Management Society
10
Service business
10
Socio-economic planning sciences : the international journal of public sector decision-making
10
The European journal of health economics : HEPAC ; health economics in prevention and care
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
European journal of operational research : EJOR
9
Journal of service research
9
Services marketing quarterly
9
Discussion paper series / IZA
8
International journal of health care finance and economics
8
International journal of production research
8
International journal of services and operations management
8
Journal of retailing and consumer services
8
OECD health working papers
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ECONIS (ZBW)
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1
How do care service managers and workers perceive care robot adoption in elderly care facilities?
Na, Eunkyung
;
Jung, Yoonhyuk
;
Kim, Seongcheol
- In:
Technological forecasting & social change : an …
187
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014329072
Saved in:
2
Impact of the introduction of service robots on consumer satisfaction : empirical evidence from hotels
Wu, Xiaojun
;
Huo, Yixi
- In:
Technological forecasting & social change : an …
194
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014475913
Saved in:
3
Service robot verbalization in service processes with moral implications and its impact on satisfaction
Söderlund, Magnus
- In:
Technological forecasting & social change : an …
196
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014476488
Saved in:
4
Being friendly and competent : service robots' proactive behavior facilitates customer value co-creation
Song, Jinzhu
;
Gao, Yanhuan
;
Huang, Youlin
;
Chen, Lihan
- In:
Technological forecasting & social change : an …
196
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014476984
Saved in:
5
My doctor is an avatar! The effect of anthropomorphism and emotional receptivity on individuals' intention to use digital-based healthcare services
Sestino, Andrea
;
D'Angelo, Alfredo
- In:
Technological forecasting & social change : an …
191
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014287691
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6
Being seen ... by human or machine? : acknowledgment effects on customer responses differ between human and robotic service workers
Frank, Darius-Aurel
;
Otterbring, Tobias
- In:
Technological forecasting & social change : an …
189
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014266108
Saved in:
7
Emotion and service quality of anthropomorphic robots
Chiang, Ai-Hsuan
;
Trimi, Silvana
;
Lo, Yu-Ju
- In:
Technological forecasting & social change : an …
177
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013345759
Saved in:
8
The interplaying factors of the robotic tourism experience : the customer journey's touchpoints, context, and qualities
Manthiou, Aikaterini
;
Klaus, Philipp
- In:
Technological forecasting & social change : an …
177
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013345867
Saved in:
9
Exploring users' willingness to disclose personal information in online healthcare communities : the role of satisfaction
Sun, Shiwei
;
Zhang, Jin
;
Zhu, Yiwei
;
Jiang, Mian
;
Chen, …
- In:
Technological forecasting & social change : an …
178
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013349154
Saved in:
10
Implications for sustainable healthcare operations in embracing telemedicine services during a pandemic
Chauhan, Ankur
;
Jakhar, Suresh Kumar
;
Chiappetta …
- In:
Technological forecasting & social change : an …
176
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013342719
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